Teams at Xantrion

Provide front-line technical support and customer service via phone and ticketing (ConnectWise). Troubleshoot hardware/software (Windows, macOS, MS Office), escalate as needed, document resolutions, perform occasional onsite visits, and meet service desk performance metrics.

Provide front-line phone and ticketed technical support for clients, log and manage tickets in ConnectWise, troubleshoot Windows/macOS and MS Office issues, escalate as needed, perform audits, occasional on-site customer visits, and maintain detailed documentation and customer communication.

Provide front-line phone and ticketed IT support, troubleshoot hardware/software (Windows/Mac, MS Office), log and manage tickets in ConnectWise, escalate as needed, follow up with customers, and perform occasional onsite travel and administrative duties.