Jobs at Writer

Design, build, and scale internal IT systems and automations for a fast-growing AI company. Own enterprise SaaS (Okta, Google Workspace, Slack), implement identity and access management (SSO, SCIM, RBAC), create API integrations and IaC with Python and Terraform, build AI-assisted IT tooling, and lead infrastructure projects while partnering with Security for compliance.

Lead and execute research on large language models and agentic systems, running large-scale post-training experiments (SFT, RLHF, RLAIF, DPO, GRPO), building evaluation benchmarks and data synthesis pipelines, translating research into model improvements and production deployments, publishing at top venues, and mentoring researchers and engineers.

As an AI engineer, you will build and deploy AI applications, collaborate with teams on technical requirements, and maintain responsible AI practices.

Seeking a fullstack software engineer to design and build AI-driven agent systems, focusing on scalable solutions and backend integration. Responsibilities include collaborating with cross-functional teams and ensuring reliability of components.

As a Software Engineer at WRITER, you'll design and implement AI-driven systems, integrating with existing services and collaborating with teams to build scalable solutions.

As an AI Engineer, you will architect, develop, and deploy scalable AI applications, collaborating with teams to implement AI solutions that drive enterprise productivity and innovation.

Drive technical discovery with enterprise prospects, design and architect scalable, secure generative AI and LLM solutions, lead PoCs and demos, advise executive stakeholders, partner with product and engineering to influence roadmap, and champion adoption of WRITER's platform and APIs to accelerate customer time-to-value.

Build and operate resilient, scalable cloud infrastructure across AWS/GCP/Azure using Kubernetes, Helm, and Terraform/Pulumi. Automate tasks with Python or Go, run AI-assisted workflows, lead incident response and post-mortems, define SLOs and own on-call, and collaborate cross-functionally to drive reliability, observability, and platform direction.

Build and operate scalable, fault-tolerant infrastructure across cloud providers and Kubernetes. Automate infra with Python or Go, own on-call and SLOs, lead incident response and post-mortems, drive multi-quarter platform initiatives, and embed AI-assisted workflows and agents into daily operations.

Owner of People Ops and workplace experience for WRITER's London hub. Manage ticket queue, onboarding/offboarding, benefits administration, office operations, events, space planning, vendor relationships, budgets, and policy/process improvements to create a welcoming, productive employee experience.

Provide Tier 2 technical support for enterprise B2B SaaS customers: triage and resolve complex production issues, debug Python and no-code agents, investigate integrations and REST APIs, use monitoring tools, build automation/diagnostic scripts, and escalate product defects. Collaborate with Customer Success, Product, and Engineering to improve the platform and customer outcomes.

Lead enterprise AI transformation for Fortune 50-100 accounts: set vision with C-suite, drive ROI and P&L impact, orchestrate cross-functional programs, scale best-practice playbooks, and identify expansion opportunities.

Lead activation and platform success for enterprise customers by embedding in organizations, designing and delivering custom AI solutions, running workshops and champion programs, building power-user communities, tracking adoption metrics, and partnering cross-functionally to scale AI programs and demonstrate measurable business outcomes.

Partner with Fortune 50–100 customers to drive enterprise AI transformation: define vision and JTBD frameworks, build C‑suite relationships, deliver measurable P&L impact and ROI, orchestrate cross-functional programs, identify expansion opportunities, and scale transformation playbooks across teams.

Partner with enterprise customers to identify AI use cases, architect and implement custom applications and integrations on WRITER's platform using LLMs and Knowledge Graphs, translate technical concepts to stakeholders, drive adoption, and influence product through customer feedback.

Own activation and platform success for enterprise customers: design and execute adoption strategies, build champion communities, run workshops and trainings, co-develop custom AI solutions, measure ROI, and work cross-functionally to scale customer AI programs.

Drive enterprise sales for WRITER's AI platform: qualify inbound leads, generate outbound pipeline, guide trials, build business cases, navigate legal/security/procurement, and secure executive buy-in across Fortune 1000 accounts.

Partner with enterprise customers to identify and implement generative AI use cases. Architect and deliver custom applications, templates, and integrations using WRITER's platform, APIs, Knowledge Graph, and LLMs. Translate technical concepts into prescriptive solutions, collaborate with product and engineering, and drive adoption and expansion to maximize customer ROI.

Lead go-to-market for WRITER's platform and IT-facing products: define positioning, messaging, and launches; create sales enablement for IT/security buyers; translate governance, RBAC, observability, and integrations into enterprise value; run competitive intelligence and collaborate with demand, content, and customer marketing to ensure consistent platform messaging.

Lead WRITER's EMEA customer success organization to drive retention and revenue growth, scale high-performing CSM teams, build a repeatable regional success model, partner with C-suite clients to deliver measurable AI-driven transformation, and influence product and go-to-market strategy across global teams.