Jobs at WP Engine

Leads, coaches, and develops a team of Customer Success Managers responsible for retention, renewals, customer health, and revenue growth. Oversees performance management, success playbook adherence, risk mitigation, escalations, forecasting, CRM data integrity, and operational improvements. Partners with leadership and product teams to synthesize customer feedback, improve the customer journey, support complex renewals, and achieve GRR and NRR targets.

Generates qualified leads and warm introductions for acquisition and agency sales teams. Responsibilities include researching contacts and accounts, prospecting net-new business, building relationships, communicating WordPress solution value, uncovering customer needs, and scheduling sales meetings. The role requires prior sales experience, CRM proficiency, persistence, strong communication skills, and the motivation to progress into a closing sales position.

Generate outbound leads and warm introductions for account management by researching prospects, building relationships, uncovering customer needs, articulating solution benefits, and scheduling qualified meetings. The role requires prospecting across phone, video, email, and LinkedIn, maintaining CRM records, managing pipeline activity, and consistently exceeding sales quotas while developing toward a closing sales role.

Architect and implement backend services for high-scale cloud infrastructure. Build APIs, distributed and event-driven systems, asynchronous workflows, and scalable platform capabilities. Deploy and support services across cloud environments using CI/CD and Infrastructure as Code. Apply observability through logs, metrics, and traces, troubleshoot production issues, participate in technical design and code reviews, and use AI-assisted engineering tools while maintaining service ownership.

Drive outbound acquisition of net-new enterprise and mid-market customers through full-cycle B2B SaaS sales. Responsibilities include building and managing pipelines, conducting discovery and consultative demos, navigating complex buying groups, negotiating contracts, forecasting performance, maintaining Salesforce CRM hygiene, and partnering with SDRs, marketing, solutions engineers, and executives. The role requires strong enterprise sales expertise, technical acumen, and proficiency in value-based sales methodologies.

Supports internal communications for Product, Engineering, and corporate teams. Responsibilities include coordinating town halls and internal meetings, gathering stakeholder information, creating presentations, supporting meeting technology, writing newsletters and employee communications, developing internal stories and web content, and assisting with communications initiatives. The role requires strong writing, editing, storytelling, organization, collaboration, adaptability, and willingness to learn new technologies and communication platforms.

Lead and coach WP Engine’s North America SDR team, expanding inbound sales into a balanced inbound and outbound motion. The role owns team performance, prospecting strategy, funnel metrics, pipeline creation, hiring, onboarding, and talent development. It partners with Sales, Marketing, Revenue Operations, and Enablement while using Salesforce, sales engagement tools, automation, and AI to improve productivity, messaging, qualification, and coaching.

Lead global cash, bonus, and equity compensation strategy; own pay transparency and compliance; manage annual merit/promotion/equity cycles in Workday; design job architecture and geographic salary structures; advise business leaders and Talent Acquisition; support executive compensation and M&A integration; drive automation and AI-enabled compensation workflows.

Design, build, and operate scalable backend and platform services across cloud environments. Own service lifecycle from design through deployment, observability, troubleshooting, and production support. Drive decisions for data flow, asynchronous workflows, resiliency, and performance. Improve CI/CD, automation, testing, and engineering workflows while collaborating on architecture, ADRs/RFCs, and cross-team technical standards.

Lead product marketing for AI and emerging products across the full lifecycle: market research, positioning, pricing, launches, enablement, and growth. Drive GTM strategy, alignment with Product/Sales/CS, and build repeatable frameworks. Use customer insights and AI tools to inform roadmap, messaging, and commercial decisions while scaling adoption and go-to-market execution.

Execute outbound prospecting to source net-new business: research accounts, engage technical and executive stakeholders, qualify opportunities, schedule meetings, document seller handoffs, maintain Salesforce pipeline, and collaborate with Sales, Marketing, and Enablement while using sales and AI tools to refine outreach and messaging.

Manage and grow a portfolio of agency/reseller clients by maintaining relationships, uncovering growth opportunities, building and closing pipeline to exceed quota, coordinating with solution engineering, delivering proposals and training, and accurately forecasting using Salesforce.