Teams at WP Engine

Leads, coaches, and develops a team of Customer Success Managers responsible for retention, renewals, customer health, and revenue growth. Oversees performance management, success playbook adherence, risk mitigation, escalations, forecasting, CRM data integrity, and operational improvements. Partners with leadership and product teams to synthesize customer feedback, improve the customer journey, support complex renewals, and achieve GRR and NRR targets.

Generates qualified leads and warm introductions for acquisition and agency sales teams. Responsibilities include researching contacts and accounts, prospecting net-new business, building relationships, communicating WordPress solution value, uncovering customer needs, and scheduling sales meetings. The role requires prior sales experience, CRM proficiency, persistence, strong communication skills, and the motivation to progress into a closing sales position.

Generate outbound leads and warm introductions for account management by researching prospects, building relationships, uncovering customer needs, articulating solution benefits, and scheduling qualified meetings. The role requires prospecting across phone, video, email, and LinkedIn, maintaining CRM records, managing pipeline activity, and consistently exceeding sales quotas while developing toward a closing sales role.