Jobs at World Education Services

Coordinates the CEO’s major activities, executive engagements, board meetings, events, travel, and cross-functional processes. Prepares agendas, briefings, presentations, analytics, minutes, and follow-ups while supporting senior leadership priorities and strategic projects. Partners with the Chief of Staff, Executive Assistant, Communications team, and organizational stakeholders to ensure effective execution, communication, and governance. The role requires strong organization, discretion, judgment, communication, and regular in-person presence in New York City.

Support Chief of Staff and Chief Social Impact Officer with leadership operations, calendar and meeting management, priority tracking, budgeting support, cross-team coordination, reporting, and ad-hoc project support to ensure alignment and execution across systems change initiatives.

Lead research and analysis on career pathways and skills; synthesize and disseminate insights for strategy and implementation; manage knowledge mobilization, cross-country learning, and knowledge platforms (e.g., SharePoint); produce briefs, reports, and communication products and coordinate across teams and consultants.

Support the Chief of Staff and Chief Social Impact Officer by coordinating leadership operations, managing calendars and priority trackers, preparing meeting materials, tracking action items, assisting budgeting and expense tracking, building systems for priority and risk tracking, coordinating cross-team timelines and deliverables, supporting reporting, and providing surge capacity for systems change initiatives.

Support day-to-day implementation and coordination of Career Pathways initiatives across the U.S. and Canada: manage workplans, partner engagement, events, documentation, tracking in shared systems, and surface learnings for adaptive improvement.

Conduct research and analysis on labor market, career pathways, and skills; synthesize and disseminate insights; lead knowledge mobilization; maintain cross-country learning agendas and knowledge systems (e.g., SharePoint); manage research consultants and collaborate with communications and program teams to inform strategy and practice.

Coordinate day-to-day implementation of Career Pathways initiatives across Canada and the U.S., including planning, partner engagement, event logistics, milestone tracking, documentation, and synthesizing learnings for leadership to support continuous improvement.

Monitor high-visibility public discussions about WES across social platforms, correct misinformation, provide factual guidance, escalate sensitive issues, and direct users to official support. Share community insights with cross-functional teams to improve FAQs, documentation, and messaging while maintaining brand safety and following engagement and escalation protocols.

Monitor high-visibility public forums (Reddit, Google, Yelp, LinkedIn) for discussions about WES; correct misinformation with factual, approved messaging; escalate sensitive or complex threads; guide users to official resources; share community insights with cross-functional teams to improve FAQs, processes, and communications while protecting brand reputation and avoiding individual case handling.

Lead B2B and B2C content marketing strategy and execution across channels to drive revenue and engagement. Manage a Content Marketing Analyst and freelance writers, provide editorial oversight, develop campaigns, optimize via analytics, and collaborate with cross-functional teams to improve customer experience and lead generation.

Lead B2B and B2C content marketing strategy and execution across web, email, social, ads, webinars, and other channels. Manage a Content Marketing Analyst and freelance writers, provide editorial oversight, integrate multi-source content for cohesive customer experiences, use analytics to drive growth and revenue, and collaborate with communications to develop campaigns and reporting dashboards.

Lead a client success team responsible for retention, expansion, and growth across a 7,000+ account portfolio. Drive renewals, forecasting, Salesforce reporting, executive-level escalations, segmentation strategies, data-driven insights, and cross-functional alignment to increase volume and account value while coaching and developing staff.

Lead client retention, expansion, and growth across a 7,000+ account portfolio. Develop segmentation, forecasting, and Salesforce reporting; resolve escalations; translate data into strategy; coach and manage a Client Success team; partner cross-functionally to drive renewals and upsell.

Lead external communications and public affairs for Canada, develop and execute influence and messaging strategies, manage media relations and one direct report, coordinate with cross-functional teams and agencies, track metrics, implement issues management, and advise senior leadership to grow WES's profile and influence in Canada.

Coordinate end-to-end grant administration, maintain and analyze grant and donor data, manage surveys and reporting, support payments and applicant/grantee relations, recommend process improvements, and provide project and administrative support to the grantmaking team.

Coordinate grant administration across the grant lifecycle, manage and analyze grantee data, support funding processes and payments, improve grantmaking systems and policies, and provide project management and administrative support to the Grantmaking team.

The CTO will lead WES's technology strategy, oversee the technology team, manage digital transformation initiatives, and ensure technology aligns with organizational goals.

The Chief Technology Officer leads the technology organization, driving strategy and innovation while ensuring alignment with organizational goals. Key responsibilities include managing technology operations, overseeing digital transformation, and collaborating with executives to implement scalable solutions.

The AD, Digital Engagement will drive digital engagement strategies, manage a team, optimize digital channels, and measure performance to support WES's mission.

Lead development of workforce management capabilities for Customer Service: build contact volume forecasts, capacity and headcount models, manage BPO partner planning and performance, support budgeting and long-term staffing, and present workforce insights to senior leadership.