Jobs at World Education Services

Conduct learning needs analyses, define measurable objectives, and design e-learning and instructor-led modules using ADDIE. Convert existing materials with Articulate and AI-assisted tools, create assessments using Bloom's Taxonomy and the Kirkpatrick model, leverage UKGPro LMS for deployment and reporting, and manage multiple projects with SMEs to ensure quality and timely delivery.

Design and develop e-learning and instructor-led training by conducting needs analyses, applying ADDIE and Blooms Taxonomy, collaborating with SMEs, using Articulate and AI tools, creating assessments (Kirkpatrick), and managing multiple projects to ensure effective, accessible learning.

Lead B2B and B2C content marketing strategy and execution across channels to drive revenue and engagement. Manage a Content Marketing Analyst and freelance writers, provide editorial oversight, develop campaigns, optimize via analytics, and collaborate with cross-functional teams to improve customer experience and lead generation.

Lead B2B and B2C content marketing strategy and execution across web, email, social, ads, webinars, and other channels. Manage a Content Marketing Analyst and freelance writers, provide editorial oversight, integrate multi-source content for cohesive customer experiences, use analytics to drive growth and revenue, and collaborate with communications to develop campaigns and reporting dashboards.

Lead external communications and public affairs for Canada, develop and execute influence and messaging strategies, manage media relations and one direct report, coordinate with cross-functional teams and agencies, track metrics, implement issues management, and advise senior leadership to grow WES's profile and influence in Canada.

Lead relationship-building and stewardship with immigrant-led organizations; design and deliver capacity-sharing, learning, and convening initiatives; develop readiness measurement systems; manage staff and coordinate internally to translate partner insights into inclusive, non-extractive systems-change practice and scalable community convenings.

Support planning and delivery of convenings and capacity-sharing activities, coordinate partners and vendors, capture field insights, design agendas and facilitation guides, ensure inclusive participant experience, and provide operational support to philanthropy and community initiatives.

Coordinate end-to-end grant administration, maintain and analyze grant and donor data, manage surveys and reporting, support payments and applicant/grantee relations, recommend process improvements, and provide project and administrative support to the grantmaking team.

Coordinate grant administration across the grant lifecycle, manage and analyze grantee data, support funding processes and payments, improve grantmaking systems and policies, and provide project management and administrative support to the Grantmaking team.

Support planning and delivery of multi-stakeholder convenings and capacity-sharing activities: coordinate logistics, agendas, facilitation support, partner engagement, capture field insights, and refine convening tools to strengthen collaboration and collective action across initiatives.

Lead trust-based partnerships with immigrant-led organizations, design and deliver capacity-sharing and convening programs, develop partner readiness measurement frameworks, manage staff and internal coordination, and translate partner insights into inclusive, non-extractive learning and systems-change strategies. Ensure quality, accessibility, and continuous learning across multi-stakeholder convenings and partnerships.

Plan and deliver capacity-sharing activities and convenings that build partner readiness for systems change. Manage logistics, design inclusive learning agendas, facilitate participatory experiences, synthesize partner insights into recommendations, and coordinate across internal teams to drive continuous improvement and collective action.

Plan and deliver capacity-sharing and convening activities that strengthen partner readiness for systems change. Manage logistics and operations for events, design inclusive learning agendas and facilitation, build and maintain trust-based relationships with community partners, synthesize qualitative insights into actionable recommendations, and use feedback and evaluation tools to iterate and improve programs.

The CTO will lead WES's technology strategy, oversee the technology team, manage digital transformation initiatives, and ensure technology aligns with organizational goals.

The Chief Technology Officer leads the technology organization, driving strategy and innovation while ensuring alignment with organizational goals. Key responsibilities include managing technology operations, overseeing digital transformation, and collaborating with executives to implement scalable solutions.

Lead development of workforce management capabilities for Customer Service: build contact volume forecasts, capacity and headcount models, manage BPO partner planning and performance, support budgeting and long-term staffing, and present workforce insights to senior leadership.

Own forecasting, capacity planning, and headcount modeling for a multi-tier contact center. Build demand forecasts across voice, email, chat, and social; translate demand into staffing, schedules, and BPO capacity plans; manage outsourced vendor performance and budgeting; support scenario modeling, RFPs, and long-term workforce strategy; present insights and recommendations to senior leadership.

The AD, Digital Engagement will drive digital engagement strategies, manage a team, optimize digital channels, and measure performance to support WES's mission.

The AD, Digital Engagement leads digital strategies at WES, driving engagement through digital marketing, website oversight, and team management to enhance organizational goals.

Support Chief of Staff and Chief Social Impact Officer with leadership operations, calendar and meeting management, priority tracking, budgeting support, cross-team coordination, reporting, and ad-hoc project support to ensure alignment and execution across systems change initiatives.