Teams at World Education Services

The Digital Marketing Manager will oversee digital marketing strategies to raise awareness of WES initiatives and enhance brand presence while managing campaigns, metrics, and stakeholder engagement.

Own forecasting, capacity planning, and headcount modeling for a multi-tier contact center. Build demand forecasts across voice, email, chat, and social; translate demand into staffing, schedules, and BPO capacity plans; manage outsourced vendor performance and budgeting; support scenario modeling, RFPs, and long-term workforce strategy; present insights and recommendations to senior leadership.

Lead development of workforce management capabilities for Customer Service: build contact volume forecasts, capacity and headcount models, manage BPO partner planning and performance, support budgeting and long-term staffing, and present workforce insights to senior leadership.