Jobs at WorkNomads

Administer and troubleshoot Microsoft 365 services, including Entra ID, Exchange Online, SharePoint, Teams, and Intune. Manage identities, endpoints, permissions, licenses, mailboxes, security configurations, and employee lifecycle processes. Resolve escalated incidents, automate administration with PowerShell, support migrations and digital workplace projects, maintain documentation, and collaborate with infrastructure teams and vendors to improve ICT operations.

Sell payment solutions by closing deals, upselling, and securing new contracts. Support customers through digital onboarding, manage calls and chats, provide personalized assistance, represent the brand professionally, and maintain accurate client relationship records. The role requires fluent German and English, remote work from the EEA, reliable internet, a private workspace, and availability for fixed CET shifts.

Lead SMT manufacturing process engineering for a new production line. Responsibilities include manufacturability reviews using Gerber and CAD data, CAM programming, reflow profiling, equipment optimization, AOI yield analysis, manufacturing metrics monitoring, documentation, prototype builds, and first-article support.

Lead and coach multilingual BPO sales agents, monitor KPIs and quality, manage schedules, resolve escalations, provide real-time support, address basic IT issues, improve processes, and coordinate with clients and internal teams on SLAs and performance targets.

Remote Sales Specialist (French, German, English) responsible for closing deals, upselling, assisting digital onboarding, handling calls and chats, maintaining client records, and representing the brand. Role requires shift adherence, EEA residency, a secure private workspace, and stable high-speed internet. Training is available; previous sales or customer service experience is advantageous.

Provides L2 production support and troubleshooting for Genesys Cloud CX, administering users, permissions, queues, skills, routing, IVR, and inbound/outbound contact center configurations. Investigates incidents using logs, traces, and platform data; troubleshoots networking and telephony technologies; manages resolution and documentation; and collaborates with international stakeholders. The role also contributes to integrations, APIs, automation, customer solutions, platform improvements, and emerging AI-enabled contact center capabilities.

Lead large-scale digital transformation projects, define enterprise architecture frameworks, and collaborate with teams to align architectures while ensuring security and compliance standards.

The Sales Specialist will engage Dutch customers, assist with onboarding, manage communications, and maintain client records. Success depends on sales acumen and customer support skills.