Jobs at Wintrust Financial Corporation

Leads resiliency, security, and fraud control testing within the bank’s first line of defense. Establishes risk-based testing methodologies and plans, evaluates control design and operating effectiveness, leads testing engagements, reports findings, supports regulatory alignment, validates remediation, performs root cause analysis, and assesses corrective-action sustainability. Partners with cybersecurity, physical security, technology, fraud, business continuity, operational risk, and second-line risk teams while using AI-enabled capabilities, analytics, and automation to improve testing efficiency and reporting.

Provides high-touch support to commercial banking clients and administrative support to lenders. Processes account openings, inquiries, wires, transfers, loan advances, payoffs, and paydowns; troubleshoots issues, onboards clients, prepares loan packages, performs data entry, tracks invoices, gathers information, and ensures regulatory compliance.

Supervise branch teller operations, ensure compliance with banking policies and dual-control procedures, resolve customer concerns, maintain operational security, and support exceptional service. The coordinator leads and organizes teller staff, operates a teller drawer, communicates procedural updates, identifies cross-selling opportunities, and may participate in community events. Previous teller experience, strong customer service and communication skills, and a high school diploma or GED are required.

Answers incoming customer calls and web chats, provides information, resolves account issues, researches transactions, analyzes customer accounts, and enters or modifies Check-By-Phone payments. The role requires customer service skills, basic computer proficiency, effective communication, and the ability to work a 10:00 a.m. to 7:00 p.m. shift.

Processes financial reporting and covenant-tracking requests for commercial lending teams, updates monitoring systems, verifies approvals and documentation, uploads and classifies credit files, supports assigned bank charters, and troubleshoots internal inquiries. The role requires accuracy, attention to detail, and adherence to established procedures. General banking experience is preferred, while commercial lending, loan documentation, covenant tracking, and document imaging experience are advantageous.

Designs, implements, and maintains enterprise identity and privileged access management systems. Leads PAM and non-human identity lifecycle governance, eliminates standing privileges through just-in-time access, supports hybrid Active Directory and Entra ID environments, automates credential management using scripting and APIs, and establishes security policies and governance standards.

Assists the VP of Regulatory Reporting with preparing, reviewing, filing, and maintaining regulatory and internal reports for bank and nonbank subsidiaries. Responsibilities include updating report mappings and designs, supporting FRY9C and FRY9LP filings, maintaining workpapers and procedures, tracking regulatory changes, preparing risk-based capital projections and FDIC assessment accruals, and participating in accounting and financial reporting projects.

Build and retain customer relationships by identifying financial needs, recommending banking products, referring customers to mortgage and wealth specialists, operating teller drawers, opening and maintaining accounts, supporting digital banking, identifying fraud risks, and assisting with branch opening, closing, and community events.

Supervise branch teller operations, ensure compliance with banking procedures and security controls, resolve customer concerns, operate a teller drawer, support staff, identify cross-selling opportunities, and promote exceptional customer service. The role may require travel between branches, prolonged standing, and lifting up to 50 pounds.

Leads a mortgage branch and team of loan officers to achieve production and growth goals. Recruits, mentors, and manages sales staff; develops referral partnerships with realtors, builders, and local professionals; oversees loan origination from application through closing; monitors production, efficiency, profitability, schedules, commissions, and compliance; and promotes strong customer service and collaboration.

Originates residential mortgage loans by assisting applicants with loan programs, applications, documentation, credit analysis, and preliminary underwriting. Serves as the primary borrower contact through application and closing, ensures compliance with lending regulations, and develops referral relationships with realtors, builders, bankers, and other sources to generate new business.

Assists with mortgage loan origination, processing, and closing by monitoring files, researching guidelines, reviewing compliance and completeness, coordinating with borrowers, referral partners, vendors, processors, and underwriters, and gathering documentation. Supports loan officer marketing and customer relationships while ensuring timely and accurate closings. Requires mortgage banking knowledge, familiarity with Fannie Mae and Freddie Mac guidelines, strong organizational and communication skills, and proficiency with Microsoft Office and Encompass.

Develop and maintain digital marketing technology using Adobe Experience Manager and Adobe Campaign. Build reusable AEM components, templates, workflows, audience segments, email templates, and customer journeys. Integrate Adobe Experience Cloud solutions, participate in testing and deployments, and help triage production issues. Collaborate with engineers, architects, designers, analysts, and quality engineers in an Agile environment to deliver scalable marketing websites and data-driven digital experiences.

Supports financial advisors and clients through administrative, sales, and customer service activities. Responsibilities include client onboarding, account maintenance, paperwork, reporting, meeting preparation, CRM updates, compliance file management, referral tracking, office management, and client communications. The role also helps maintain a strong client service environment and supports advisor team operations.

Supports financial advisors and clients through administrative and sales support, client onboarding, account maintenance, reporting, meeting preparation, CRM updates, compliance file management, referral tracking, communications, and office management. Helps maintain a high-quality client service environment while coordinating operational activities and keeping the office organized.

Facilitates commercial loan closings from pre-funding through post-closing. Reviews attorney-prepared documents for credit approval compliance, processes due diligence, coding, imaging, insurance, booking requests, and loan disbursements. Coordinates with clients, lenders, attorneys, and servicing teams to resolve issues and ensure timely closings. Collects post-closing documentation, clears exceptions, and prepares loan records for retention.

Facilitates commercial loan closings from pre-funding through post-closing, including due diligence, documentation review, coding, imaging, insurance collection, funding disbursements, exception clearing, and record retention. Coordinates with attorneys, lending teams, servicing departments, and clients to ensure timely closings, compliance with credit approvals, accurate loan processing, and resolution of closing issues.

Manage daily branch operations, staff hiring and development, sales performance, customer issue resolution, and facility needs. Build existing and new customer relationships, support personal banking activities, develop small business opportunities, and represent the bank in local networking and community events to drive growth and profitability.

Leads daily contact center operations, service-level performance, customer experience, staffing, and workforce coordination. Manages supervisors and employees through coaching, performance accountability, recruitment, onboarding, and development. Resolves complex customer concerns, analyzes operational metrics, implements improvement plans, and collaborates cross-functionally to optimize service quality, productivity, and customer satisfaction across phone, email, mail, and webchat channels.

Oversee quality control reviews, verify process compliance, escalate findings, and maintain reporting. Perform CRA reporting activities, including manual geocoding and address maintenance, and conduct BSA monitoring. Complete quarterly compliance reviews, maintain documentation, support reporting submissions, and participate in department meetings and professional development planning.