Jobs at Windsor Hospitality

Manages property-level HR operations for a hotel, including recruitment, onboarding, payroll, employee relations, compliance, workers’ compensation, training, and employee engagement. Oversees compliance training completion, Paylocity modules, reporting dashboards, wage and hour compliance, workplace concerns, recognition programs, and culture initiatives. Partners with corporate HR and hotel leadership to implement policies, resolve complex issues, and maintain employment-law compliance.

Provides administrative and clerical support to hotel sales and catering teams by managing contracts, BEOs, lead logs, inquiries, reports, rooming lists, client communications, supplies, and event coordination. The role also quotes small groups, assists with site tours, coordinates amenities and transportation, and supports sales activities. Strong organization, communication, customer service, Microsoft Office proficiency, and flexibility for weekends and holidays are required.

Manages hotel sales activities to achieve revenue and market-share goals. Responsibilities include prospecting, client relationship management, site tours, proposals, contract negotiation, pipeline tracking, market analysis, and revenue maximization across hotel services. The role requires collaboration with the Director of Sales, local and national industry participation, travel, and flexible availability for client and hotel events.

Leads hotel commercial strategy, sales planning, marketing campaigns, pricing coordination, digital presence, account development, and revenue growth. Manages, recruits, trains, and evaluates the sales team while building relationships across room sales, catering, and banquet segments. Partners with revenue leaders and corporate teams on forecasts, business mix, market intelligence, brand compliance, and sales incentives. Represents the property at trade shows and industry events and may work weekends, holidays, and travel occasionally.

Leads the hotel’s engineering and facilities operations, including preventive maintenance, building-system repairs, safety programs, work orders, vendor coordination, capital projects, budgeting, and team development. Oversees HVAC, plumbing, electrical, refrigeration, life-safety, guest-room, pool, kitchen, and generator systems while coordinating work to minimize guest disruption and maintain regulatory compliance.

Manage the hotel's full accounting cycle, including month-end close, financial reporting, general ledger maintenance, accounts receivable and payable, cash controls, service charge and tip accounting, audits, tax support, budgeting, and compliance. The role independently supports on-property accounting operations while coordinating with the corporate accounting team and hotel leadership.

Own assigned hotel market segments by prospecting for new business, managing client relationships, building sales pipelines, preparing proposals, negotiating contracts, and meeting revenue goals. The role involves business reviews, competitive market analysis, trade shows, industry networking, local sales calls, and collaboration with the Director of Sales. Flexibility for weekends, holidays, travel, and changing schedules is required.

Own assigned hotel market segments by prospecting for group business, building client relationships, managing sales pipelines, preparing proposals, negotiating contracts, and meeting revenue goals. The role involves business planning, client visits, site tours, trade shows, competitive market reviews, CRM documentation, and collaboration with the Director of Sales. Weekend, holiday, and travel flexibility may be required.

Drive hotel revenue by soliciting and securing new accounts, maintaining client relationships, executing sales plans, presenting proposals, negotiating contracts, tracking pipelines, attending trade shows, and collaborating with the Director of Sales to meet targets across rooms, F&B, and event space.

Provide attentive table service in the hotel restaurant: take and relay orders, serve food and beverages, clear and reset tables, process payments, assist with basic food preparation tasks, and maintain clean work areas while ensuring excellent guest experience.

Perform dining and guest-support tasks: clear, clean, reset tables; carry dishes; replenish buffet and beverage items; polish equipment; conduct hall runs; assist employee break room; provide courteous guest assistance; follow company service standards and wear required uniform.

Manage front office operations including reservations, check-in/check-out, guest services, bell and telephone services. Supervise and schedule staff, handle guest complaints, enforce policies, control credit and financial transactions, contribute to budgeting and profitability, and ensure compliance with laws and security procedures.