Jobs at Westgate Resorts

Support housekeeping by assisting with room turnover, stocking supply closets, maintaining cleanliness of buildings and public areas, responding courteously to guest requests, and performing physical tasks including lifting up to 50 lbs.

Act as a frontline marketing greeter promoting Westgate Resorts by engaging tourists, selling discounted attraction tickets and room nights, booking reservations, operating POS, balancing transactions, and delivering concierge-level customer service to drive resort tour sign-ups and commissions.

Perform general and preventative maintenance across trades: painting, drywall, plumbing, basic electrical, appliance and TV installation/repair, use HotSOS to complete work orders, assist inventory, safely operate tools and lifts, and provide guest-facing service and safety reporting.

Perform preventive and basic maintenance across the resort: plumbing, electrical, appliance and electronics repair/installation, painting and minor repairs. Execute assigned engineering projects, manage inventory and procurement, use resort operations software (e.g., HotSOS) for reporting, adhere to safety protocols, and respond to guest requests promptly.

Answer inbound calls from property owners, review and process ownership documents for accuracy, update records in internal systems, perform data entry/scanning, and coordinate with internal teams to ensure timely, compliant document processing. Provide clear explanations to owners and support team tasks as assigned.

Perform maintenance and renovation projects across the resort, focusing on carpentry and general building repairs. Operate woodworking and power tools, complete work orders in HotSOS, assist with plumbing/electrical/appliance repairs, organize materials, identify safety hazards, and communicate with guests and team members.

Provide on-site HR administrative support including full-cycle onboarding, background checks, I-9 and E-Verify compliance, timekeeping in Kronos, employee recordkeeping in Image Quest, new hire orientation, candidate screening, HR customer service for team members and candidates, and general HR clerical tasks and special projects.

Handle inbound/outbound reservation calls for timeshare owners, book/modify/cancel reservations, educate owners on usage rights, process exchange requests, offer travel protection, maintain documentation, meet quality and call-volume targets using multiple systems.

Perform general and preventative maintenance across resort facilities, including plumbing, electrical, painting, drywall, appliance and electronic repairs. Use maintenance management software to complete work orders, operate hand and power tools, assist inventory management, identify safety hazards, and provide professional guest service while supporting engineering projects.

Provide legal and administrative support for governing documents, POS filings, HOA matters, deed research, contract documentation, and regulatory compliance across multiple properties. Coordinate with internal teams and external counsel, manage filing calendars and document repositories, perform legal research and analysis, prepare filing packets and owner communications, and support audits and special projects.

Manage all front office operations including Front Desk, Guest Services, and PBX. Recruit, train, schedule, and supervise staff. Resolve guest complaints, oversee budgeting, payroll, forecasting, nightly audits, and collaborate with Revenue and Reservations to optimize occupancy and rates. Act as Manager on Duty and drive guest satisfaction via review platforms.

Sell Westgate timeshare weeks to prospective buyers by giving tours, pitching products, completing sales paperwork, and providing excellent guest service. Attend sales meetings and serve as a tour guide for resort guests.

Perform general maintenance and renovation projects across the resort with a focus on carpentry and finish work. Complete work orders using HotSOS, perform drywall, painting, flooring, tile, caulking, and basic plumbing/electrical/appliance repairs. Safely operate hand and power tools, woodworking equipment, ladders, and lifts; assist with inventory and report safety hazards while providing professional guest-facing communication.

Supervise and schedule front office staff, act as manager on duty, handle guest check-ins/outs, payments, reservations, phone inquiries, cash reconciliation, coordinate with housekeeping, and train new front desk employees.

Provide administrative and marketing support to the Marketing Director and team by coordinating production/distribution of promotional materials, managing inventory, compiling reports and financials, auditing gifting paperwork, processing payroll/timesheets, verifying deposits, negotiating contracts, and supporting operational efficiency across the marketing department.

Perform intermediate multi-trade maintenance (plumbing, electrical, HVAC, carpentry, pool) at a resort. Complete preventative maintenance, troubleshoot repairs, use maintenance software, manage inventory, operate tools/safety equipment, and respond to guest work orders.

Support month-end close and financial reporting for F&B operations: prepare journal entries, perform reconciliations, analyze revenue and expense variances, partner with operations to resolve discrepancies, manage F&B revenue tracking and cost controls, and provide financial insights to leadership while ensuring compliance and internal controls.

Manage and lead the resort Gift Room team, overseeing hiring, training, scheduling, cash handling, audits, inventory/security, vendor coordination, POS and reporting to drive accuracy and sales while ensuring excellent guest service.

Maintain resort grounds and public areas: pick up litter, empty trash and recycling, operate trash compactor, sweep sidewalks, dispose of grease/oil, and operate pickup truck/golf cart. Ensure clean, safe, attractive outdoor spaces for guests.

Performs accurate data entry and verification of contract/source documents, resolves discrepancies with preparers, files and routes paperwork, prepares mailings, and handles owner inquiries. Supports sales, VOA, and corporate departments and completes special projects as assigned.