Jobs at Westgate Resorts

Processes and maintains mortgage, title, deed, and ownership documents throughout the deeding and funding lifecycle. Reviews records, researches public documents, resolves discrepancies, tracks collateral, supports releases and reassignments, and coordinates with lenders, attorneys, escrow agents, custodians, and internal teams. Maintains accurate records in document management systems, performs quality-control reviews, and meets operational deadlines while handling confidential information.

Processes payroll and sales commissions, validates incentive payouts, performs Access database queries, prepares month-end journal entries, manages commission chargebacks, and resolves compensation inquiries. Supports general ledger accounting, reconciliations, financial reporting, and accurate payroll processing for resort staff. Requires strong Excel, accounting, analytical, organizational, and problem-solving skills, plus an associate degree and two years of accounting experience.

Creates digital and print marketing assets across email, web, mobile, video, social media, advertising, and print channels. Develops visual concepts, wireframes, compositions, prototypes, and branded creative solutions while applying UX/UI principles. Collaborates with stakeholders and creative leadership, incorporates feedback, manages multiple deadlines, and maintains consistent brand standards across campaigns and platforms.

Manage new owner accounts from initial sale through payment and closing. Verify and revise contract terms, explain documents, coordinate rescission and pending payment activities, adjust payment arrangements within guidelines, maintain closing metrics, and collaborate with Sales and Deeding leadership to improve closing outcomes while ensuring compliance and customer service.

Conduct face-to-face vacation ownership sales presentations, tailor points-based vacation solutions, qualify leads, negotiate contracts, complete sales paperwork, maintain customer records, and build customer relationships. The role requires customer service, public speaking, ethical sales practices, flexible scheduling, and collaboration with marketing programs in a commission-driven, on-site environment.

Supports the Resort General Manager and senior leadership with administrative coordination, reporting, meeting preparation, documentation, office management, supply ordering, communications, and guest or employee inquiries. The role organizes leadership meetings, maintains policies and organizational charts, distributes performance reports, manages office supplies, and assists with operational service matters and special projects in a hospitality environment.

Lead, coach, and motivate a timeshare sales team to exceed performance goals. Demonstrate effective sales techniques, negotiate and close deals, ensure regulatory compliance, track team metrics, enforce accountability, and maintain high standards of ethics and customer experience. The role requires timeshare sales management experience, a real estate license, an active driver’s license, and availability for extended hours, weekends, and holidays.

Assists casino marketing leadership with developing, implementing, and analyzing casino programs that increase revenue and guest satisfaction. Manages casino hardware and systems projects, coordinates resources and vendors, establishes KPIs and timelines, analyzes risks, maintains project documentation, supports loyalty marketing promotions, and assists database marketing with data extraction, analysis, and input. The role requires strong organization, communication, casino customer segmentation knowledge, and familiarity with casino marketing systems.

Presents vacation ownership options to prospective and existing owners, qualifies leads, builds customer relationships, negotiates contracts, answers questions about pricing and credit terms, maintains CRM records, and coordinates with marketing. The role requires persuasive presentations, objection handling, product knowledge, professionalism, and availability for weekends, evenings, and holidays in a fast-paced, commission-driven resort environment.

Sells vacation ownership products to current resort owners through inbound and outbound calls. Responsibilities include identifying customer needs, overcoming objections, presenting upgrades, cross-selling products, maintaining lead follow-up cycles, documenting interactions, and meeting call and sales-volume targets. The role is commission-driven with hourly-or-commission pay, requires strong communication and closing skills, and involves maintaining compliance with company policies and regulations.

The job posting provides company and resort information but does not specify detailed responsibilities or qualifications for the in-house sales representative role.

Processes and distributes physical and electronic correspondence, operates document imaging and scanning systems, verifies document quality, and supports print production, packaging, fulfillment, and shipping. Maintains accurate records, handles confidential information securely, processes customer service requests, and coordinates with internal departments while meeting time-sensitive deadlines in a high-volume environment.

Manages database marketing campaigns across direct mail and email, including segmentation, offer development, campaign execution, testing, proofing, validation, vendor coordination, and performance analysis. Develops triggered lifecycle campaigns, evaluates digital marketing results, maintains database integrity, recommends programming improvements, and supports casino marketing events and promotions. Collaborates with casino teams and surveillance while communicating marketing programs across the property.

Engages resort guests, promotes Westgate vacation offerings, and qualifies prospective customers for resort preview presentations. Provides information about promotions, processes cash and credit card transactions, delivers strong customer service, and represents the brand professionally. The role includes commission opportunities, participation in off-site marketing events, and flexible scheduling, with prior sales or hospitality experience preferred but not required.

Processes timeshare ownership transfers, name changes, resale transactions, and account updates. Reviews deeds, trusts, probate records, court orders, and other legal documents for accuracy and compliance. Communicates bilingually with owners, attorneys, brokers, title agencies, and internal teams by phone, email, and written correspondence. Maintains ownership records, resolves discrepancies, obtains missing documentation, monitors processing timelines, protects confidential information, and escalates complex issues.

Leads the Name Change team while processing title transfers, ownership name changes, resale documentation, deceased-owner title clearances, and mortgage protection claims. Handles high-volume calls and correspondence with owners, attorneys, courts, and trustees; researches public records; tracks cases and documentation; and maintains accurate records. Provides coaching, supports workflow improvements, ensures timely issue resolution, and assists with administrative projects and mail processing.

Manages new owner accounts from initial sale through final payment and closing. Verifies and modifies contracts, explains documents, coordinates with internal teams during rescission and payment periods, adjusts payment arrangements within guidelines, tracks closing metrics, and develops strategies to save transactions while maintaining compliance and customer service.

Provides comprehensive HR support, including employee relations investigations, employment-law compliance, regulatory responses, workers’ compensation and unemployment claims, benefits and leave coordination, employee engagement, training, performance reviews, documentation, and coaching. Partners with leaders and cross-functional teams to resolve workplace concerns, improve processes, support HR initiatives, and ensure consistent application of policies and regulations.

Engage guests at UCF sporting events and sponsored venues, promote Westgate vacation offerings, qualify prospects for resort presentations, process point-of-sale transactions, explain promotions, and deliver excellent customer service. The role requires flexible day and night availability, including weekends, with hourly pay or uncapped commission, whichever is greater.

Conduct face-to-face vacation ownership presentations, tailor points-based vacation solutions to guests, conduct resort tours, build trust, close sales, provide customer service, complete sales paperwork, maintain records, and support team sales goals. Attend meetings and training while complying with licensing, ethical, and company standards.