The role involves managing client technical relationships, providing training, ensuring product alignment, and handling technical queries post-sales.

Analyze data trends for cost improvement, lead negotiations, coordinate vendor projects, and maintain vendor relationships.

Lead and mentor a team of NOC engineers for 24/7 monitoring, incident management, and operational excellence in telecom environments.

Lead technical support and troubleshooting for escalated issues, mentor junior staff, manage customer engagements, and analyze data for reporting.

Lead and mentor a NOC team, manage incident resolution, oversee network monitoring, and ensure operational excellence in telecom environments.

Lead technical support investigations, mentor junior staff, manage customer escalations, analyze data for KPIs, and develop internal documentation.

The NOC Lead will build and mentor a team, oversee monitoring and troubleshooting of network incidents, manage customer communications, and promote operational excellence.

The IoT Channel Manager will build and manage relationships with IoT resellers and distributors, implementing strategies to enhance partnership growth and ensuring alignment on business plans and customer engagements.

Lead a team of NOC engineers for 24/7 monitoring and operational excellence, handling incidents and ensuring quality service.

The Junior NOC Engineer will troubleshoot and resolve network issues, communicate with customers, and monitor network performance in a hybrid work environment.

The Junior Technical Support Specialist provides customer support via Zendesk, troubleshooting technical issues, logging tickets, and escalating unresolved matters when necessary, while ensuring professional communication with customers.

Lead and mentor a team of NOC engineers for 24/7 monitoring, manage incidents and customer issues, and ensure high-quality resolutions.

Lead and mentor a NOC team for 24/7 monitoring, incident management, customer issue resolution, and technical project participation, while promoting a collaborative culture.

Provide technical support to customers, diagnose system issues, manage support tickets, and improve internal procedures while collaborating with teams.

Lead a team of NOC engineers for 24/7 monitoring, manage incidents, and ensure high-quality resolution. Foster a proactive culture and oversee onboarding of new customer devices.

The NOC Engineer will troubleshoot and resolve customer-related and network issues, monitor services, and communicate with customers and teams.

The COO will lead operational strategies, manage customer-support and business operational teams, and drive efficiency, innovation, and growth within the organization.

Responsible for outbound lead generation and sales, managing channel partnerships globally, providing sales forecasts, and driving M2M/IoT initiatives.

The Knowledge Operations Specialist will manage and improve the company's knowledge system, ensuring clear documentation and standards across departments. Responsibilities include reviewing content, defining documentation standards, and driving adoption of the knowledge management system.

Lead and scale global Customer Success teams to drive retention, renewals, and expansion; build playbooks, onboarding and lifecycle frameworks; use data to forecast and improve revenue outcomes; partner with Sales, Product, Support and Finance; act as senior escalation and voice of the customer.