Analyze data trends for cost improvement, lead negotiations, coordinate vendor projects, and maintain vendor relationships.

The role involves managing network incident resolutions, collaborating with teams, documenting processes, supporting changes, and optimizing network performance.

The role involves managing incident resolution, collaborating with teams for troubleshooting, and performing root cause analysis to enhance network operations.

Lead technical support and troubleshooting for escalated issues, mentor junior staff, manage customer engagements, and analyze data for reporting.

Lead technical support investigations, mentor junior staff, manage customer escalations, analyze data for KPIs, and develop internal documentation.

The Junior NOC Engineer will troubleshoot and resolve network issues, communicate with customers, and monitor network performance in a hybrid work environment.

The Junior Technical Support Specialist provides customer support via Zendesk, troubleshooting technical issues, logging tickets, and escalating unresolved matters when necessary, while ensuring professional communication with customers.

Provide technical support to customers, diagnose system issues, manage support tickets, and improve internal procedures while collaborating with teams.

The NOC Engineer will troubleshoot and resolve customer-related and network issues, monitor services, and communicate with customers and teams.

The COO will lead operational strategies, manage customer-support and business operational teams, and drive efficiency, innovation, and growth within the organization.

Lead and scale global Customer Success teams to drive retention, renewals, and expansion; build playbooks, onboarding and lifecycle frameworks; use data to forecast and improve revenue outcomes; partner with Sales, Product, Support and Finance; act as senior escalation and voice of the customer.

The IT Support Technician provides technical support for hardware and software, maintains IT systems, assists in onboarding and offboarding, and manages IT projects while ensuring security and performance.

Join the DevOps team to support both development and data teams by providing AWS solutions, aiming for efficiency improvements.

The VAS System Owner manages system governance, liaises with vendors, supports implementation, ensures compliance, and oversees user training.

Own, maintain, and enhance Webbing's centralized monitoring and alerting systems; integrate new network elements, configure alarms/KPIs, support monitoring servers, and document procedures while participating in on-call rotations.

Provide first-line technical support via Zendesk and other channels, troubleshoot basic issues, log and classify tickets per SLA, escalate complex cases, maintain customer communication, follow workflows, and contribute to knowledge base while working rotating shifts.

Provide end-to-end technical support in a 24/7 rotating shift environment: troubleshoot connectivity and performance issues, own tickets from investigation to resolution, collaborate with internal teams, produce documentation and case studies, mentor junior staff, and track incident trends using Excel or Power BI.

Lead and govern execution of core projects, ensuring delivery within scope, time, cost, and quality. Collaborate with stakeholders and evaluate project success.

The role involves managing client technical relationships, providing training, ensuring product alignment, and handling technical queries post-sales.