Jobs at Weave

Guide Weave customers through onboarding from kickoff to go-live. Manage multiple implementations, configure and activate systems, deliver customer training, troubleshoot software workflows, communicate milestones, resolve escalations, document progress, and conduct post-launch check-ins. The role focuses on customer adoption, satisfaction, implementation quality, and long-term retention while collaborating with Product, Support, Operations, and Engineering.

Own inbound and growth product marketing for AI-powered healthcare solutions across mid-market and enterprise segments. Develop positioning, value propositions, buyer journey messaging, customer ROI narratives, competitive intelligence, sales enablement, and market research. Partner cross-functionally with Sales, Product, Growth Engineering, customers, and external partners to accelerate pipeline, revenue, expansion, and product roadmap decisions.

Develops and delivers revenue enablement programs for payments and upsell products. Diagnoses skill and behavior gaps, conducts training, creates enablement content, analyzes product performance, and partners with Product, Marketing, Sales Operations, Customer Success, and leadership to improve sales, retention, customer experience, and adoption of tools and processes.

Design, build, and maintain scalable Go-based backend services and RESTful APIs. Drive technical architecture, system reliability, observability, and long-term scalability while collaborating with product, design, and frontend teams. Participate in system design, project delivery, production on-call support, and engineering strategy. Mentor junior engineers and contribute to microservices, distributed systems, cloud deployments, and continuous improvement of healthcare technology platforms.

Leads compensation strategy and administration, including market benchmarking, pay equity, financial modeling, incentive and equity programs, annual compensation cycles, executive compensation, and workforce analytics. Partners with HR, Finance, and business leaders to develop recommendations, improve processes, ensure compliance, and communicate compensation programs. Provides mentorship and leads strategic compensation initiatives.

Develop and architect user-facing marketing websites and web properties using Next.js, React, HTML, CSS, and TypeScript. Build high-performance, responsive, accessible, and SEO-friendly experiences, including campaign landing pages and lead-generation tools. Collaborate with marketing, growth, and design teams, translate requirements into software, implement designs accurately, and use analytics and monitoring to optimize user behavior and conversion performance.

Manage a guided caseload of merchant chargeback disputes, collect and submit evidence according to card network regulations, track deadlines and disputed funds, communicate outcomes, and maintain accurate records. Support fraud monitoring and identify potential trends under senior guidance. The role requires strong organization, attention to detail, communication, analytical problem-solving, willingness to learn payment network rules, and Salesforce case-management knowledge.

Own the new-hire experience for sales and post-sales teams by coordinating onboarding sessions, coursework, shadowing, technology needs, resources, and communication channels. Facilitate training, particularly for SDRs, maintain learning materials, track certifications and ramp performance, produce reports, and identify program improvements. Partner cross-functionally with revenue leadership and support culture and retention throughout onboarding.

Manages merchant chargeback disputes by collecting evidence, submitting timely responses, communicating outcomes, overseeing disputed funds, and maintaining accurate records. Supports fraud monitoring and learns card network regulations and industry practices. The role requires strong organization, attention to detail, communication, analytical problem-solving, and Salesforce case-management skills. This is a hybrid position based in Lehi, Utah, reporting to the Payments Risk Manager.

Leads and mentors product designers while partnering with Product and Engineering on strategy, roadmaps, experience vision, research, design quality, and scalable user experiences. The role includes coaching, performance management, hiring, retention, cross-product UX initiatives, and advocacy for validated healthcare practice user needs across a distributed team.

Maintain and optimize a distributed cloud-based VoIP platform using SIP/RTP infrastructure, Kamailio, FreeSWITCH, RTPengine, and Homer. Build Go-based microservices, deploy services on Kubernetes, troubleshoot call quality and signaling issues, and improve observability, reliability, CI/CD, and infrastructure automation. The role partners with SRE and Platform teams, participates in on-call rotations, and supports incident remediation and production service operations in major cloud environments.

Build, maintain, and improve Weave’s cloud infrastructure for reliability, scalability, and performance. Responsibilities include automating infrastructure operations, designing highly available systems, managing Kubernetes and cloud services, developing monitoring and alerting tools, resolving production issues, and participating in a weekly on-call rotation. The role also involves Infrastructure as Code, GitOps, CI/CD, and collaboration with product engineering teams.

Lead end-to-end development of modern frontend initiatives using React and Electron. Design scalable architecture, improve performance and test coverage, resolve production issues, influence technical decisions, and collaborate with Product, Design, and Backend teams. The role includes mentoring engineers, maintaining code quality, supporting observability and incident response, and building secure, high-quality customer-facing payment and form workflows.

Provide technical and product support through inbound calls, outbound calls, and email. Troubleshoot basic customer issues, triage and manage requests, follow up on cases, and collaborate with internal teams to resolve problems efficiently. The role emphasizes strong communication, customer satisfaction, technology adaptability, and learning product expertise. Training is conducted onsite at the company headquarters, with full-time weekday hours.

Design end-to-end platform experiences for authentication, permissions, user management, workspaces, and organizational structures. Partner with product and engineering leaders to shape the roadmap, conduct customer research, analyze product data, create reusable design-system patterns, and document solutions. The role requires designing complex flows, edge cases, and recovery states while mentoring others and collaborating across product teams. This is a remote, US-based position focused on B2B and regulated-industry software.

Generate qualified sales pipeline through outbound calling, demo setting, and CRM activity management. The role requires meeting activity and quota targets, refining messaging and discovery skills, collaborating with Account Executives, and participating in mentorship and AE-readiness programs. The position is hybrid after an initial 90-day period working fully onsite.

Own and grow strategic integration partnerships across healthcare markets. Responsibilities include negotiating multi-year agreements, driving revenue and retention, managing technical integrations, aligning partner needs with product roadmaps, leading joint go-to-market initiatives, resolving complex commercial issues, mentoring team members, and standardizing QBRs and partnership performance dashboards.

Own strategy, discovery, prioritization, and execution for healthcare payments and revenue-cycle workflows. Improve patient payment collection, reconciliation, integrations, and financial operations across practice-management systems and related platforms. Partner with Engineering, Design, Finance, Risk, Operations, and go-to-market teams to define requirements, measure outcomes, launch products, and improve adoption. Use customer research, analytics, payment data, and financial metrics to prioritize investments and deliver reliable, scalable solutions.

Own strategy, roadmap, discovery, prioritization, and execution for Call Intelligence products. Translate call data, transcripts, and AI-generated insights into analytics and workflows that improve appointment conversion, staff performance, and revenue for healthcare practices. Partner with engineering, data, ML, design, and go-to-market teams to define metrics, run experiments, improve adoption, and deliver reliable AI-assisted products across distributed India and U.S. teams.

The Principal Engineer will shape the technical strategy for messaging infrastructure, influence architectural decisions across teams, and solve complex technical problems. Responsibilities include mentoring engineers, driving coherence across teams, and leading initiatives to ensure Weave's competitiveness in messaging solutions.