Jobs at Weave

Leads and mentors product designers while partnering with Product and Engineering on strategy, roadmaps, experience vision, research, design quality, and scalable user experiences. The role includes coaching, performance management, hiring, retention, cross-product UX initiatives, and advocacy for validated healthcare practice user needs across a distributed team.

Maintain and optimize a distributed cloud-based VoIP platform using SIP/RTP infrastructure, Kamailio, FreeSWITCH, RTPengine, and Homer. Build Go-based microservices, deploy services on Kubernetes, troubleshoot call quality and signaling issues, and improve observability, reliability, CI/CD, and infrastructure automation. The role partners with SRE and Platform teams, participates in on-call rotations, and supports incident remediation and production service operations in major cloud environments.

Manage a portfolio of SMB software customers, driving adoption, retention, renewals, upsells, and long-term satisfaction. Provide strategic guidance, training, business reviews, escalation support, and account analysis. Collaborate with Sales, Support, Product, and Onboarding teams while advocating for customer needs and capturing success stories. The role is hybrid, with three required in-office days weekly.

Manage a portfolio of mid-market and enterprise customers, driving product adoption, satisfaction, retention, expansion, and loyalty. Serve as a trusted advisor through account reviews, business reviews, tailored recommendations, and actionable insights. Collaborate across teams to resolve customer needs, maintain accurate Salesforce and Zendesk records, improve customer success processes, and support team coaching and best practices.

Respond to inbound customer calls and follow up through outbound calls and email regarding billing questions. Explain billing terms, dates, charges, and payment details; update overdue customer billing information; upsell annual billing; identify churn risks; troubleshoot basic issues; and provide empathetic, timely customer support.

Build, maintain, and improve Weave’s cloud infrastructure for reliability, scalability, and performance. Responsibilities include automating infrastructure operations, designing highly available systems, managing Kubernetes and cloud services, developing monitoring and alerting tools, resolving production issues, and participating in a weekly on-call rotation. The role also involves Infrastructure as Code, GitOps, CI/CD, and collaboration with product engineering teams.

Lead end-to-end development of modern frontend initiatives using React and Electron. Design scalable architecture, improve performance and test coverage, resolve production issues, influence technical decisions, and collaborate with Product, Design, and Backend teams. The role includes mentoring engineers, maintaining code quality, supporting observability and incident response, and building secure, high-quality customer-facing payment and form workflows.

Provide technical and product support through inbound calls, outbound calls, and email. Troubleshoot basic customer issues, triage and manage requests, follow up on cases, and collaborate with internal teams to resolve problems efficiently. The role emphasizes strong communication, customer satisfaction, technology adaptability, and learning product expertise. Training is conducted onsite at the company headquarters, with full-time weekday hours.

Design end-to-end platform experiences for authentication, permissions, user management, workspaces, and organizational structures. Partner with product and engineering leaders to shape the roadmap, conduct customer research, analyze product data, create reusable design-system patterns, and document solutions. The role requires designing complex flows, edge cases, and recovery states while mentoring others and collaborating across product teams. This is a remote, US-based position focused on B2B and regulated-industry software.

Senior HR Business Partner supporting India and US-based leaders and employees. Responsibilities include strategic HR advising, talent analytics, employee relations, India compliance and POSH, compensation cycles, workforce planning, onboarding, engagement, culture, and events. The role serves as the India employee-experience expert, coaches leaders, partners with Legal and People Team functions, and works some US hours weekly. The position is remote in India and requires 7+ years of HRBP experience.

Manage SDR-sourced SMB sales opportunities, maintain pipeline organization, achieve monthly and quarterly quotas, conduct tailored product demonstrations, sell SaaS products and services, document activity in Salesforce, and generate additional opportunities through referrals.

Lead post-sales revenue operations across Onboarding, Customer Success, and Customer Education. Own planning, forecasting, reporting, KPIs, capacity planning, compensation programs, process optimization, and technology initiatives. Diagnose operational bottlenecks, improve implementation and account setup, manage cross-functional transformation, and mentor two analysts while driving scalable, data-driven customer outcomes.

Generate qualified sales pipeline through outbound calling, demo setting, and CRM activity management. The role requires meeting activity and quota targets, refining messaging and discovery skills, collaborating with Account Executives, and participating in mentorship and AE-readiness programs. The position is hybrid after an initial 90-day period working fully onsite.

Own and grow strategic integration partnerships across healthcare markets. Responsibilities include negotiating multi-year agreements, driving revenue and retention, managing technical integrations, aligning partner needs with product roadmaps, leading joint go-to-market initiatives, resolving complex commercial issues, mentoring team members, and standardizing QBRs and partnership performance dashboards.

Own strategy, discovery, prioritization, and execution for healthcare payments and revenue-cycle workflows. Improve patient payment collection, reconciliation, integrations, and financial operations across practice-management systems and related platforms. Partner with Engineering, Design, Finance, Risk, Operations, and go-to-market teams to define requirements, measure outcomes, launch products, and improve adoption. Use customer research, analytics, payment data, and financial metrics to prioritize investments and deliver reliable, scalable solutions.

Own strategy, roadmap, discovery, prioritization, and execution for Call Intelligence products. Translate call data, transcripts, and AI-generated insights into analytics and workflows that improve appointment conversion, staff performance, and revenue for healthcare practices. Partner with engineering, data, ML, design, and go-to-market teams to define metrics, run experiments, improve adoption, and deliver reliable AI-assisted products across distributed India and U.S. teams.

Build desktop client features using TypeScript/React/HTML/CSS, contribute to platform and libraries, ensure long-term code quality, consume RESTful APIs, debug and optimize performance, and collaborate with cross-functional teams.

The Principal Engineer will shape the technical strategy for messaging infrastructure, influence architectural decisions across teams, and solve complex technical problems. Responsibilities include mentoring engineers, driving coherence across teams, and leading initiatives to ensure Weave's competitiveness in messaging solutions.

Lead multi-year technical vision and architecture for Payments, Scheduling, Forms, RCM and mobile platforms. Drive cross-team solutions, evaluate build-vs-buy, mentor senior engineers, set company-wide engineering standards, and ensure scalability, reliability, and observability for high-throughput distributed systems.

Conduct high-volume outbound outreach to small businesses, qualify prospects, set demos, meet activity targets, track leads in Salesforce, and collaborate with the SDR team to grow pipeline.