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Support Team Associate at Wealth.com responsible for providing customer support via phone, email, and live chat within the estate planning product. The role involves diagnosing, resolving, and escalating client support tickets, assisting with issue escalation, managing help desk documentation, and communicating effectively with the team. Qualifications include 2-3+ years of customer support experience, strong communication skills, ability to adapt to evolving priorities, and a Bachelor's Degree or equivalent experience.