Jobs at waterdrop®

Supports online sales channels and marketplaces by monitoring offers, pricing, inventory, and performance. Prepares weekly summaries, checklists, trackers, and reports; adapts and proofreads Polish and English content for digital marketing channels; assists with brand events and promotions across Poland; and coordinates with colleagues and partners. The role suits a proactive student or recent graduate interested in e-commerce and consumer brands.

Freelance Dutch Translator responsible for localizing waterdrop’s brand voice for Dutch and Belgian online shops. The role focuses on translating and adapting direct-to-consumer ads, landing pages, and marketing content from English to Dutch, while maintaining accurate terminology, tone, and persuasive messaging. Responsibilities also include proofreading, quality checks, SEO-conscious copy adaptation, and supporting urgent product launches and campaigns in a fully remote, 5–10-hour-per-week arrangement.

Own regional performance marketing growth across five CEE markets by managing agencies, tracking KPIs, optimizing budgets, aligning promotional campaigns, running A/B tests, and developing AI-powered workflow automation. The role requires hands-on expertise across paid media, analytics, CRM, content, and influencer marketing, with responsibility for strategic direction and cross-functional execution.

Oversee AI customer experience quality by auditing conversations, investigating escalations, monitoring performance metrics, maintaining workflows and knowledge bases, and converting feedback into Jira tasks. Support marketplace customer service, assist frontline agents, coordinate process improvements, and help train new team members. Use tools such as Claude and ChatGPT to automate reporting and quality assurance workflows.

Own end-to-end supply planning, translating demand forecasts into supply plans and maintaining optimal inventory across warehouses. Manage purchase orders, supplier communication, inbound shipments, inventory health, product launches, and phase-outs. Identify and mitigate capacity, lead-time, and excess-stock risks while tracking KPIs and improving planning processes. Collaborate with Demand Planning, Production, Commercial, Order Management, suppliers, and other stakeholders in an international environment.

Leads global e-commerce operations and commercial performance across markets, owning revenue, conversion rate, average order value, website quality, and EBITDA outcomes. Manages and develops the e-commerce team, analyzes performance data, converts insights into action plans, and establishes cross-market best practices. Coordinates stakeholders on commercial priorities and projects while improving customer journeys, content, campaigns, and website functionality.

Manage legal and compliance matters covering e-commerce, contracts, consumer protection, social media, packaging regulations, EPR registrations, and drinkware food-contact compliance. Review environmental claims, support ESG reporting and the B Corp journey, and monitor regulatory developments. The role translates EU packaging and product regulations into business decisions while collaborating across legal, compliance, sustainability, and product teams.

Manage influencer and ambassador relationships across CEE markets, build and activate the brand community, coordinate campaigns and events, manage Facebook and Instagram content, execute email marketing, track performance and ROI, oversee budgets, and improve processes through automation and AI tools.

Owns an assigned e-commerce market, driving daily operations, sales and profitability targets, performance analysis, product launches, campaigns, market strategy, site functionality, inventory and product information accuracy. Identifies conversion opportunities and collaborates with CRO and cross-functional teams on testing, technical issue resolution, and growth projects. Requires e-commerce management experience, analytical ability, strong project management and communication skills, fluent English, and preferably Shopify experience.

Own waterdrop’s global PR strategy, corporate communications, reputation, and LinkedIn presence. Develop messaging, thought-leadership opportunities, media relationships, monitoring processes, local PR playbooks, and crisis-response frameworks. Guide local marketing teams and PR agencies, support executive visibility and media training, and collaborate with Brand Strategy, Marketing, Legal, HR, leadership, and international stakeholders to ensure consistent communications across markets.

Manage global paid social customer acquisition campaigns across Meta, TikTok, Reddit, Pinterest, and other platforms. Own campaign setup, optimization, budgets, A/B testing, performance analysis, and ROI improvement across multiple markets. Collaborate with creative, social, brand, copywriting, CRM, and e-commerce teams; communicate insights to stakeholders; monitor platform trends and identify growth opportunities.

Develop and execute social media strategy across Instagram, TikTok, and other platforms. Manage content calendars, create visual and written content, write captions, engage communities, collaborate with creators and paid social teams, analyze performance metrics, produce reports, and research audience, competitor, and platform trends.