Jobs at WASH

Designs, delivers, evaluates, and improves nationwide technical, safety, procedural, and customer-service training for commercial laundry appliance operations. Develops curricula, train-the-trainer programs, and interactive learning materials; audits branch training; evaluates technician and trainer performance; conducts field ride-alongs; analyzes training effectiveness and operational gaps; and recommends corrective actions. Partners with leaders and subject-matter experts to align training with business goals. Requires extensive regional and cross-regional travel of 50–70%.

Manages installation and service operations across an assigned territory, including workflow planning, scheduling, metrics reporting, quality inspections, SOP improvements, system enhancements, technician training, performance management, safety, and customer issue resolution. Leads service teams responsible for installing and repairing commercial laundry equipment, improves first-time fix rates, coordinates cross-functional procedures, and drives productivity and customer service initiatives.

Provides administrative support to sales account executives by preparing and revising proposals and contracts, reviewing RFPs, ensuring documents are complete and timely, coordinating mailings, filing, preparing sales folders, and following up with customers. Requires strong organization, attention to detail, communication, multitasking, independence, and proficiency with Microsoft Office.

Processes high-volume equipment work orders, maintains inventory and customer account records, coordinates status updates, reports performance data, and supports Sales and Field Operations. The role also contributes to process improvement initiatives and provides internal customer service. Success requires accuracy, organization, analytical ability, strong communication, accountability, and adaptability in a fast-paced environment.

Audits and processes collections, commission calculations, payment batches, account reconciliations, and tax-related records. Generates revenue and commission reports, investigates discrepancies, explains calculations, updates customer records, and supports internal departments with customer inquiries. The role requires advanced Excel skills, accurate payment processing, contract interpretation, and collaboration across Finance, Sales, Customer Support, Accounting, and Lease Processing.

Designs, operates, secures, and improves AWS cloud infrastructure for customer-facing and internal applications. Responsibilities include Infrastructure as Code, CI/CD, automation, monitoring, incident response, troubleshooting, cloud migrations, security improvements, cost optimization, and resilient architecture. The role partners with application, infrastructure, security, business, vendor, and leadership teams while serving as a senior technical resource for AWS, DevOps, and automation initiatives.

Provides advanced email-based technical support for the WASH-Connect mobile app across iOS and Android. Troubleshoots account, payment, connectivity, permissions, and device issues using Freshdesk and internal diagnostic tools. Escalates and resolves Level 1 cases, monitors support quality, documents solutions, and collaborates with engineering on recurring bugs and product improvements.

Processes high-volume equipment work orders, validates and closes records, maintains inventory and customer account data, coordinates status updates, and reports operational performance. Supports Sales and Field Operations teams, contributes to process-improvement initiatives, and provides internal customer service. The role requires strong organization, communication, accuracy, analytical ability, and proficiency with Microsoft Office, with potential growth into contracts, reporting, and special projects.