Teams at WASH

Manages installation and service operations across an assigned territory, including workflow planning, scheduling, metrics reporting, quality inspections, SOP improvements, system enhancements, technician training, performance management, safety, and customer issue resolution. Leads service teams responsible for installing and repairing commercial laundry equipment, improves first-time fix rates, coordinates cross-functional procedures, and drives productivity and customer service initiatives.

Provides administrative support to sales account executives by preparing and revising proposals and contracts, reviewing RFPs, ensuring documents are complete and timely, coordinating mailings, filing, preparing sales folders, and following up with customers. Requires strong organization, attention to detail, communication, multitasking, independence, and proficiency with Microsoft Office.

Processes high-volume equipment work orders, maintains inventory and customer account records, coordinates status updates, reports performance data, and supports Sales and Field Operations. The role also contributes to process improvement initiatives and provides internal customer service. Success requires accuracy, organization, analytical ability, strong communication, accountability, and adaptability in a fast-paced environment.