Teams at WASH

Designs, delivers, evaluates, and improves nationwide technical, safety, procedural, and customer-service training for commercial laundry appliance operations. Develops curricula, train-the-trainer programs, and interactive learning materials; audits branch training; evaluates technician and trainer performance; conducts field ride-alongs; analyzes training effectiveness and operational gaps; and recommends corrective actions. Partners with leaders and subject-matter experts to align training with business goals. Requires extensive regional and cross-regional travel of 50–70%.

Manages installation and service operations across an assigned territory, including workflow planning, scheduling, metrics reporting, quality inspections, SOP improvements, system enhancements, technician training, performance management, safety, and customer issue resolution. Leads service teams responsible for installing and repairing commercial laundry equipment, improves first-time fix rates, coordinates cross-functional procedures, and drives productivity and customer service initiatives.

Provides administrative support to sales account executives by preparing and revising proposals and contracts, reviewing RFPs, ensuring documents are complete and timely, coordinating mailings, filing, preparing sales folders, and following up with customers. Requires strong organization, attention to detail, communication, multitasking, independence, and proficiency with Microsoft Office.