Teams at Vivid Seats

Serve as a front-line customer service representative managing inbound interactions across phone, email, and chat. Resolve escalations, monitor orders, support partner experiences, document actions, collaborate cross-functionally, and support fan engagement initiatives. Hybrid role with evening, weekend, and holiday shifts.

Respond to sellers and customers via phone, chat, and email; resolve order-related issues; monitor and confirm pending orders; maintain seller relationships; collaborate with internal teams to improve processes; participate in projects and adopt AI tools to improve efficiency.

Lead strategy, roadmap, and execution for Skybox, a B2B seller platform. Drive improvements across inventory, pricing, distribution, fulfillment, payments, and reporting. Partner with engineering, design, analytics, marketplace and payments teams to define requirements, run experiments, measure impact, and deliver high-impact product experiences for professional ticket sellers.