Jobs at Junction

Own Tier 1 customer support issues from investigation through resolution in a high-volume queue. Triage and escalate tickets, coordinate with labs and service providers to resolve patient-data and lab-order issues, communicate empathetically across written and verbal channels, collaborate with product, engineering, operations, and customer success, and document solutions in the knowledge base.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

Junction seeks referrals for hires building infrastructure for diagnostic healthcare, making patient data accessible and automated across labs and devices. The posting outlines compensation perks, remote-first benefits, timezone hiring constraints, no visa sponsorship, and the engineering tech stack (Python, Go, GCP, TypeScript). Submit referrals via the application tab to earn a $5,000 bonus paid after three months of employment.

As a Sales Development Representative, you will generate leads, qualify potential customers, and manage outreach efforts in the healthcare space to support the sales team.

Own a Tier 4 segment of approximately 100 customers through a scalable, proactive customer success model. Build onboarding, adoption, renewal, health-based, webinar, and office-hour programs using customer signals, automation, and AI. Identify expansion and churn risks, route accounts appropriately, communicate technical product capabilities clearly, and relay customer patterns to product and engineering. The role combines customer success, lifecycle marketing, operations, content creation, analytics, and commercial activities.

Handles outbound calls to laboratories and healthcare partners to resolve patient-related status, demographic, order, redraw, and turnaround-time issues. Manages a prioritized request queue, follows SOPs, escalates exceptions, documents outcomes accurately, and persistently follows up until resolution. The role also identifies process improvements and may expand into billing disputes, refunds, and chargebacks. Requires professional English communication, attention to detail, discretion with patient health information, and experience supporting U.S. clients.

Build and lead Junction’s finance function, owning FP&A, financial modeling, forecasting, reporting, cash management, accounting oversight, tax coordination, and compliance. Partner with the CEO and functional leaders on growth, pricing, investment, unit economics, and resource allocation decisions. Establish scalable financial processes, controls, KPIs, and systems while managing external accounting, bookkeeping, and tax providers.

Own end-to-end laboratory certifications for Quest, LabCorp, and other partners. Build test plans, run certification cases, coordinate partner communication, track numerous concurrent implementations, investigate backend and API issues, and automate repetitive workflows using scripts, databases, and AI tools. The role also manages lab account setup, pricing requests, customer documentation, and process improvements while requiring hands-on coding and strong project ownership.

Own Junction’s data science research, statistical modeling, experimentation, and evaluation strategy across diagnostics, clinical workflows, and AI-enabled products. Build predictive and decision-support models, establish measurement and quality frameworks, partner with engineering to deploy reliable systems, and communicate findings to technical and executive stakeholders. The role combines strategic roadmap ownership with hands-on analytical work in a high-ambiguity startup environment.

Join a small engineering team to build innovative healthcare products using a modern tech stack. Drive product development focused on lab testing and patient experience. This role requires 3+ years of backend experience, preferably in Python, and a passion for technology's role in healthcare.

Lead a small engineering team, own technical direction, delivery, hiring and team health. Stay hands-on with code reviews and shipping, unblock teams, work with product to prioritize work, give feedback and run performance reviews, and raise engineering standards.

As a Senior Account Executive, you'll lead pipeline generation and deal closures with SMBs and Enterprise customers in healthcare, focusing on ethical sales and customer relationships.

Process and manage lab test orders, coordinate with diagnostic labs and vendors, monitor internal dashboards, troubleshoot and escalate system issues, provide customer support via chat/email (occasional voice), maintain SLA standards, assist with operational tasks and documentation, and collaborate cross-functionally using tools like Google Docs, Linear, and Slack.

As a Technical Support Engineer, you will investigate technical issues, diagnose problems, communicate solutions to customers, and improve support processes and documentation.