Teams at Junction

Own Tier 1 customer support issues from investigation through resolution in a high-volume queue. Triage and escalate tickets, coordinate with labs and service providers to resolve patient-data and lab-order issues, communicate empathetically across written and verbal channels, collaborate with product, engineering, operations, and customer success, and document solutions in the knowledge base.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

Junction seeks referrals for hires building infrastructure for diagnostic healthcare, making patient data accessible and automated across labs and devices. The posting outlines compensation perks, remote-first benefits, timezone hiring constraints, no visa sponsorship, and the engineering tech stack (Python, Go, GCP, TypeScript). Submit referrals via the application tab to earn a $5,000 bonus paid after three months of employment.