Jobs at Visual Comfort & Co.

Drives hospitality-sector business development for premium lighting and design products by acquiring and retaining customers, cultivating developer, design firm, and procurement relationships, managing sales projects from specification through procurement, conducting customer meetings, presenting value propositions, analyzing data, and achieving revenue growth. The role requires strong knowledge of FF&E and lighting specifications, relationship management, CRM usage, teamwork, and flexible scheduling.

Drives business development and sales growth in the luxury hospitality segment by identifying prospects, cultivating customer relationships, managing projects from specification through procurement, conducting customer meetings, presenting value propositions, and retaining existing accounts. The role targets developers, design firms, and procurement firms, uses CRM and data analysis to prioritize activities, and collaborates cross-functionally to support customer acquisition and solution implementation.

Own the B2B wholesale eCommerce product roadmap, including Salesforce Commerce storefront and account portal capabilities. Translate complex pricing, ordering, account, fulfillment, and integration requirements into product strategies, PRDs, user stories, and prioritized backlogs. Partner with Sales, Finance, IT, Engineering, UX, and integration teams to improve self-service, order accuracy, account management, and platform performance. Define KPIs, lead customer discovery, support Agile delivery, manage ERP and middleware integrations, and present roadmap results to senior stakeholders.

Develops and supports Visual Comfort’s Salesforce B2C Commerce Cloud ecommerce platform across SFRA and headless architectures. Responsibilities include building cartridges, controllers, templates, APIs, integrations, and scripts; participating in code reviews, testing, Agile ceremonies, deployments, defect resolution, performance optimization, and technical documentation. The role collaborates with internal stakeholders, infrastructure teams, and external development partners to deliver ecommerce features, improve platform reliability, and expand in-house development capabilities.

Drive customer acquisition, relationship expansion, retention, and sales growth across lighting and systems products. Prospect and manage builders, designers, architects, integrators, and contractors; conduct face-to-face sales calls; communicate value propositions; participate in trade associations; manage CRM priorities; and analyze data to guide decisions. The role requires consultative selling, industry knowledge, strong communication, and achievement of sales objectives.

Drive customer acquisition, relationship growth, retention, and sales performance for lighting and systems products. Target residential builders, interior designers, architects, home technology integrators, and electrical contractors. Manage the full consultative sales process, conduct 16 weekly face-to-face sales calls, communicate value propositions, participate in trade associations, use CRM tools, analyze data, and collaborate with sales, marketing, and operations teams.

Provides phone and email product support to customers and field representatives, manages cases and RMAs, researches product issues, documents resolutions in CRM and databases, processes replacement orders and shipping requests, and negotiates incident settlements. The role requires timely issue resolution, cross-department collaboration, product knowledge, and exceptional communication. Additional duties may include training, on-site support, product launches, market events, and retail store setup.

Drive customer acquisition, relationship expansion, retention, and sales growth across lighting and systems products. Manage the full consultative sales process for builders, designers, architects, integrators, and contractors; conduct face-to-face sales calls, communicate value propositions, network through trade associations, and use CRM systems to prioritize accounts and track activity. Analyze data, coordinate internal resources, and meet sales objectives while representing the company’s premium brand and customer-service standards.

Drive customer acquisition, relationship expansion, retention, and sales growth across lighting and systems products. Lead consultative sales processes, conduct 16 weekly face-to-face calls, build networks with architects, builders, and designers, manage customer activity in CRM, communicate product value, analyze sales data, and collaborate with sales, marketing, and operations teams.

Develops and manages luxury hospitality customers, focusing on developers, design firms, and procurement organizations. Leads projects from specification through procurement, conducts customer sales calls, presents value propositions, builds industry networks, and drives acquisition, retention, and revenue growth. Uses CRM tools to manage customer priorities, analyzes data for decisions, collaborates cross-functionally, and maintains strong product and service knowledge. Requires extensive FF&E sales experience, customer relationship management skills, and flexibility for varied schedules.

Owns global Accounts Payable and Procure-to-Pay operations, including vendor master data, invoice processing, payments, corporate cards, expense reporting, taxes, month-end close, controls, and vendor relationships. Leads a geographically distributed AP team, drives process standardization and automation using RPA and AI, supports audits and ERP enhancements, and partners cross-functionally to improve efficiency, working capital, compliance, and stakeholder experience.

Drive customer acquisition, relationship expansion, retention, and sales growth across lighting and systems products. Lead consultative sales processes targeting builders, architects, interior designers, technology integrators, and electrical contractors. Conduct face-to-face sales calls, manage customer priorities through CRM, communicate value propositions, participate in trade associations, analyze sales data, and collaborate with sales, marketing, and operations teams.

Leads Customer Experience Supervisors and Representatives, developing people, fostering an inclusive culture, and improving customer service operations. Uses Salesforce and reporting insights to coach teams, support staffing and scheduling, guide performance, resolve escalated issues, and identify process improvements. Partners with Training and cross-functional leadership on onboarding and employee development. Requires customer experience, call center, Salesforce, and team leadership experience, plus a bachelor's degree.

Drives customer acquisition, relationship expansion, retention, and sales growth for lighting and systems products. Manages the full consultative sales process, conducts frequent customer meetings, networks with architects, builders, and designers, uses CRM tools to prioritize accounts, communicates product value, and analyzes data to guide decisions. Requires experience in consultative sales and relevant design, construction, luxury furnishings, or lighting markets.

Drives customer acquisition, relationship expansion, retention, and sales growth across lighting and systems products. Leads consultative sales processes targeting builders, designers, architects, technology integrators, and contractors. Conducts customer meetings, networks through trade associations, manages accounts in CRM systems, communicates value propositions, and uses data to guide decisions. Requires extensive consultative sales experience, industry knowledge, strong communication skills, and proficiency with Microsoft Office and CRM/ERP systems.

Drives growth in the luxury hospitality segment by acquiring and retaining customers among developers, design firms, and procurement firms. Manages the project lifecycle from specification through procurement and implementation, conducts face-to-face sales calls, presents value propositions, develops relationships with decision-makers, and uses CRM and data analysis to prioritize opportunities and support sales growth.

Leads the multi-regional Accounts Payable and Procure-to-Pay function, overseeing invoice processing, payments, vendor master data, corporate cards, expense reporting, tax reporting, month-end close, and internal controls. Manages and develops a geographically distributed AP team, drives process standardization and automation using RPA and AI, supports ERP enhancements and audits, and partners cross-functionally to improve efficiency, compliance, working capital, and stakeholder experience.

Leads enterprise customer acquisition and performance marketing across consumer, trade, retail, and commercial channels. Owns multi-channel media strategy, budgeting, forecasting, optimization, testing, attribution, and marketing effectiveness. Partners cross-functionally with Sales, CRM, Brand, Creative, Ecommerce, Product Marketing, and Analytics to drive profitable growth, customer lifetime value, and conversion. Manages agencies and develops a high-performing performance marketing team while communicating investment recommendations and results to senior leadership.

Leads CRM and lifecycle marketing strategy across consumer and trade segments, including segmentation, customer journeys, email and direct mail, personalization, automation, testing, and performance measurement. Partners with Sales, Ecommerce, Analytics, Performance Marketing, and Creative to improve engagement, retention, reactivation, acquisition, and lifetime value. Oversees CRM capabilities, customer data opportunities, forecasts, optimization, and lifecycle marketing resources.

Develops new business and expands existing customer relationships across residential builders, designers, architects, integrators, and contractors. Leads the sales process, conducts 16 weekly face-to-face sales calls, communicates product value, manages customer retention, networks through trade associations, and uses CRM data to prioritize activities and guide decisions. The role requires consultative sales experience, industry knowledge, strong communication, analytical ability, and proficiency with Microsoft Office and CRM/ERP systems.