Jobs at Virtual Binz LLP

Lead and improve quality across BPO operations by developing QA frameworks, monitoring customer interactions, tracking key metrics (CSAT, NPS, FCR, compliance), driving CAPA and continuous improvement (Lean/Six Sigma/COPC), mentoring quality teams, preparing reports, and partnering with operations, training, WFM and clients to meet SLAs and enhance customer experience.

Make outbound calls, follow up with leads, explain services, handle objections, build and maintain customer relationships, update CRM, and meet daily call and monthly sales targets.

Develop and maintain backend applications using C# and .NET Core. Responsibilities include designing APIs, working with MongoDB, and collaborating in Agile teams.

The Associate will provide regulatory support to clients by managing administrative tasks, responding to communications, and utilizing various technologies for scheduling and desktop sharing.

The Marketing Manager will develop and implement marketing strategies, lead teams, oversee SEO, manage brand reputation, and analyze campaign performance.

As a Senior Associate, you will assist clients with regulatory help, manage administrative tasks, respond to communication, and ensure quality work delivery.

Lead US Insurance Back Office operations in a BPO, managing daily workflows, SLA compliance, team performance, and regulatory adherence. Drive process improvements, workforce planning, capacity management, escalations, client collaboration, quality/KPI monitoring, and support transitions and new business implementation to improve efficiency, cost, and customer satisfaction.