Jobs at Viejas Casino & Resort

Leads administration, design, troubleshooting, security, lifecycle management, and project delivery for hybrid infrastructure supporting 24/7 casino operations. The role manages Windows, networking, virtualization, storage, backups, Microsoft 365, Azure, and identity services; develops standards and disaster recovery practices; leads complex incidents and infrastructure projects; coordinates vendors and stakeholders; mentors junior administrators; and supports automation, compliance, hardening, and business continuity.

Lead and coordinate count operations staff to ensure timely, accurate pulling, scanning, downloading and counting of slot machines, table games, and other casino revenues. Train staff, reconcile cash and chips, maintain compliance with internal control standards, troubleshoot equipment/download issues, produce reports, and liaise with IT/vendors and other departments.

Supervise table games and dealers, ensure regulatory and policy compliance (including Title 31), evaluate guest play and game performance, coach/train dealers, resolve guest disputes, process jackpots and IRS tax documents, maintain reports and shift operations, and support players' club promotion.

Receive, inspect, rotate, store, and prepare goods for delivery. Maintain inventory control, perform cycle counts, operate forklifts and pallet jacks, complete clerical records, and follow HACCP and safety procedures.

Supervise and coach reservation sales and guest services agents; schedule, train, and discipline staff; monitor call volume, quality, and systems; handle guest inquiries, bookings, wake-up calls, and complaints; enter requests into property systems; coordinate with management and maintain safety, confidentiality, and reporting.

Performs journey-level locksmith and hardware maintenance: installs, repairs, and maintains locks, door hardware, and related building hardware; manages master key systems; documents work and prepares estimates, labor and material records; coordinates vendors and performs preventative maintenance. Requires 5 years related experience, valid driver's license, and clean driving record; locksmith certification preferred.

Manage group rooming lists and blocks in the Property Management and Sales systems; generate reports; handle client communications, billing, and on-site/off-site tours; provide guest service, resolve issues, maintain records, and support process improvements.

Supervise assigned table games, observe and evaluate dealers, train staff on expectations, monitor game activity for compliance with policies and gaming regulations, ensure game integrity, evaluate guest play via rating system, and track games' win/loss performance.

Installs, maintains, and troubleshoots telecommunications network equipment and cabling (copper, fiber, coax). Installs voice/data components, raceways, racks and cabinets; diagnoses and repairs circuits using testing equipment; documents installations, changes and repairs; reads schematics and follows EIA/TIA standards. Works on-site, supports voice/data circuits end-to-end, and maintains safety, confidentiality, and professional relations.

Support HR projects including updating policies, procedures, and job descriptions. Perform administrative tasks, maintain confidentiality and professionalism, and use Microsoft Office (PowerPoint, Word, Excel). Requires strong verbal and written communication, organizational skills, and attention to detail.

Support and execute casino floor events and promotions including stage setup/breakdown, signage, guest check-in, merchandising, and team communication. Provide guest service, track feedback, assist with marketing operations, and maintain safety, professionalism, and departmental procedures.

Install, maintain, troubleshoot, and repair irrigation systems including controls, wiring, piping, and automated components. Design new systems, manage parts inventory, perform regular inspections, train apprentices, and perform general landscaping duties. Ensure safety, maintain records, and follow company policies.

Provide employee relations support by handling complaints, conducting investigations and mediations, coordinating grievance and termination processes, advising HR management, supporting recruiting/onboarding and onsite events, maintaining records, and ensuring policy compliance.