Jobs at Vibrant Emotional Health

Manages a formal quality improvement program across a nationwide 988 crisis-center network. Oversees performance monitoring, KPI analysis, compliance activities, funder and stakeholder reporting, investigations, QI meetings, and improvement strategies. Supervises Quality Improvement Specialists, supports hiring and onboarding, coordinates data collection and reporting, and presents findings to senior leadership and external partners.

Supervise and develop Family and Youth Peer Advocates, provide coaching and training, oversee referrals and schedules, review electronic health record documentation, monitor service activity, and support reporting. Build partnerships with schools, healthcare providers, behavioral-health programs, and community organizations across Staten Island. Strengthen referral pathways, identify service gaps, represent the program at stakeholder meetings, and help families access coordinated support.

Build, validate, deploy, monitor, and maintain predictive models and analytical reports. Translate findings for technical and non-technical stakeholders, promote data literacy, deliver training, collaborate on data infrastructure, apply advanced statistical and machine learning methods, and support analytical requests across mental health and crisis care programs.

Coordinates the full grant management lifecycle, including proposal and report preparation, deadline tracking, recordkeeping, federal compliance, budget and procurement support, vendor deliverable monitoring, and grant calendar maintenance. Facilitates collaboration among Program, Finance, Legal, and external partners while helping improve workflows and maintain audit-ready documentation.

Supports the full lifecycle of federal grant management, including proposal development, submissions, renewals, amendments, reporting, compliance, and deadline tracking. Maintains grant records, monitors deliverables, gathers audit documentation, and supports vendor contracts, procurements, and subrecipient files. Collaborates with Finance, Legal, Program teams, and external partners to align budgets, documentation, and reporting with federal regulations and organizational policies. Contributes to process improvements and grants management documentation.

The FP&A Manager monitors program and shared-services budgets against actuals, prepares financial reports and dashboards, develops financial models for funding requests, and supports budget updates. The role partners with program directors and finance teams to assess financial performance, sustainability, revenue opportunities, hiring, projected expenses, billing alignment, and organizational process improvements. The manager also supports senior leadership reporting and special projects.

Support, maintain, and enhance the Salesforce CRM including custom development, integrations, data migrations, reports, dashboards, security, and upgrades. Collaborate with cross-functional teams, produce technical documentation and specifications, provide user training and support, and continuously improve CRM processes and integrations to streamline business workflows.

Lead and scale Vibrant's data science, ML, and AI function: set strategy and governance, oversee applied research and production ML (especially NLP), ensure HIPAA-compliant deployments, partner with execs and engineering, recruit and mentor teams, and deliver measurable outcomes for crisis services and enterprise initiatives.

Senior Salesforce Administrator responsible for CRM maintenance, enhancements, integrations, data migration, reports/dashboards, user support and training, documentation, vendor collaboration, and working with product, design, and analytics teams to deliver CRM solutions.

Manage ethics and compliance screening for research and evaluation activities. Conduct IRB and PRA/OMB intake reviews, assess protocols and data collection for participant protections, prepare recommendation and documentation, coordinate with stakeholders, and support dissemination and process improvements for research governance in a crisis line/public health context.

Provide individualized IPS supported employment services to older adults on an ACT team: assess vocational skills, conduct job development and employer engagement, educate about benefits, coordinate with mental health treatment, document in EHRs, and support clients in obtaining and maintaining competitive employment across NYC.