Jobs at Vibrant Emotional Health

Lead and scale Vibrant's data science, ML, and AI function: set strategy and governance, oversee applied research and production ML (especially NLP), ensure HIPAA-compliant deployments, partner with execs and engineering, recruit and mentor teams, and deliver measurable outcomes for crisis services and enterprise initiatives.

Senior data leader accountable for Vibrant's enterprise data strategy, unifying analytics, data science, ML, and AI. Owns governance, BI platform architecture, ML/AI model development and responsible AI frameworks, budgeting, compliance, and team building to deliver predictive models, dashboards, and equitable reporting for programs and executive stakeholders.

Senior Salesforce Administrator responsible for CRM maintenance, enhancements, integrations, data migration, reports/dashboards, user support and training, documentation, vendor collaboration, and working with product, design, and analytics teams to deliver CRM solutions.

Manage day-to-day operations of the Single Point of Access for NYC mobile crisis referrals; supervise and coach staff, ensure contractual and regulatory compliance, coordinate with IT, finance, and external stakeholders, monitor KPIs and reporting, develop policies/training, and recommend program improvements to increase access to crisis behavioral health support.

Support, maintain, and enhance the Salesforce CRM including custom development, integrations, data migrations, reports, dashboards, security, and upgrades. Collaborate with cross-functional teams, produce technical documentation and specifications, provide user training and support, and continuously improve CRM processes and integrations to streamline business workflows.

Lead and oversee quality improvement for contact center and community behavioral health programs. Develop, implement, and monitor QI initiatives, audits, KPIs, compliance, training, and stakeholder reporting to improve clinical outcomes and regulatory adherence.

Build, deploy, monitor, and document predictive models and analytical reports; translate findings for non-technical stakeholders; ensure model quality, fairness, and explainability; collaborate with data engineers and train staff on data literacy; support production ML infrastructure on AWS.

Lead product strategy and execution for Vibrant's H2H Pod, owning end-to-end lifecycle, roadmaps, metrics, and team leadership. Partner with engineering, data, design, and external stakeholders to deliver mission-critical digital platforms serving vulnerable populations and government partners.

Lead strategy and execution of integrated digital fundraising across email, social, paid digital, peer-to-peer, and donation experiences. Manage budgets, agencies, analytics, audience segmentation, donor journeys, A/B testing, and cross-functional partnerships to grow online revenue and optimize donor acquisition and retention.