Teams at Vibrant Emotional Health

Manages the Salesforce CRM environment and CRM administration team. Oversees user access, permissions, tickets, incidents, configuration, data changes, testing, releases, documentation, vendor handoffs, and operational procedures. Monitors service demand, system health, risks, and support trends while coordinating work with Product, Delivery, engineering, architecture, security, and business stakeholders. Coaches CRM administrators and drives continuous improvement, reliability, and responsive support.

Coordinates domestic and international travel, including itineraries, bookings, airline and hotel arrangements, event logistics, and travel policy compliance. Tracks budgets, invoices, expense reimbursements, credit card reconciliations, and reporting in partnership with Finance. Communicates with internal and external stakeholders, supports RFPs and rate negotiations, manages travel systems, and assists with conferences and events.

Provides case management and counseling to young adults and families, including assessments, service planning, crisis intervention, conflict resolution, referrals, appointment support, home visits, progress documentation, and assistance securing essential documents. Maintains caseload records, coordinates with service providers, participates in supervision and professional development, and supports youth in developing independent living and life skills.