Teams at Vibrant Emotional Health

Senior Salesforce Administrator responsible for CRM maintenance, enhancements, integrations, data migration, reports/dashboards, user support and training, documentation, vendor collaboration, and working with product, design, and analytics teams to deliver CRM solutions.

Manage day-to-day operations of the Single Point of Access for NYC mobile crisis referrals; supervise and coach staff, ensure contractual and regulatory compliance, coordinate with IT, finance, and external stakeholders, monitor KPIs and reporting, develop policies/training, and recommend program improvements to increase access to crisis behavioral health support.

Support, maintain, and enhance the Salesforce CRM including custom development, integrations, data migrations, reports, dashboards, security, and upgrades. Collaborate with cross-functional teams, produce technical documentation and specifications, provide user training and support, and continuously improve CRM processes and integrations to streamline business workflows.