The Solution Architect analyzes client needs, prepares tailored proposals, collaborates on sales initiatives, demonstrates product capabilities, and engages with customers.

The Accounting Specialist II is responsible for reconciling accounts, processing A/P and A/R transactions, preparing deposits, and conducting audits, ensuring accuracy in financial reporting.

The role involves resolving escalated customer issues, managing inquiries, supporting collection efforts, preparing hearings, and maintaining reports while ensuring operational efficiency.

The Solution Architect will evaluate client needs, craft technical solutions, support sales teams, conduct demos, and enhance customer engagement within the contact center technology domain.