Jobs at VerifiedFirst

Verifies applicants’ employment, education, professional references, and licenses for client background-screening requests. Responsibilities include outbound and inbound calls, internet research, email communication with organizations, reference interviews, request processing, file triage, inbox monitoring, and mass texting or emailing. The role requires accurate software use, strong communication, productivity, research, typing, and administrative skills in a remote environment.

Provides client support through email, phone, and chat; resolves inquiries, educates clients on background screening products and processes, assists with account creation and orders, trains clients on application and billing procedures, and coordinates information with internal departments. The role emphasizes professional communication, response-time goals, client relationship building, application support, and service delivery in a remote environment.

Conduct outbound calls, emails, and LinkedIn outreach to generate qualified appointments for Account Executives. Research prospects, manage the Salesforce pipeline, educate potential clients about pre-employment services, support webinars and conferences, qualify leads, and maintain accurate CRM activity. Collaborate with sales and marketing teams while building relationships with prospective customers and supporting the sales cycle.