Jobs at Vehlo

Manage and grow relationships with shop owners and stakeholders to drive product adoption and retention. Monitor customer health, deliver training and webinars, surface customer needs internally, coordinate escalations and onboarding handoffs, and develop customer references with Marketing.

Implement and configure Vehlo CRM and online schedulers for new customers, provide onboarding and ongoing support, advise shops on CRM/email strategies, handle escalations for OSS+CRM users, and collaborate with customer success teams.

Provide customer-facing technical support for payment devices, gateways, network and software integrations via phone, email, chat, and remote tools. Troubleshoot, configure, deploy payment solutions, document resolutions, escalate trends to Product/Development, and assist with provisioning and support cases.

Provide phone and email support for automotive repair software users: resolve basic support requests, document cases in the ticketing system, support internal teams, and work scheduled shifts including rotating Saturdays. Troubleshoot basic technical and network issues and deliver excellent customer interactions.

Provide frontline support to merchant customers across phone, email, chat, and ticketing for payments-related questions, account maintenance, funding research, fraud/risk inquiries, and escalations. Coordinate with Technical Support, Risk, Product, Sales, and external partners to resolve issues, contribute process improvements and knowledge base content, and meet quality and satisfaction metrics.

Sell Vehlo products to auto dealerships in a defined territory through cold calling and in-person visits. Manage the sales funnel and maintain accurate pipeline in Salesforce, collaborate with account management for onboarding, share market feedback, and meet travel-intensive field sales expectations to close new dealership clients.

Serve as the voice of the customer to define product vision, roadmap, and priorities. Own the backlog, write clear user stories and acceptance criteria, collaborate with engineering, design, QA, and stakeholders, participate in Agile ceremonies, make scope/prioritization decisions, and ensure timely delivery of high-quality B2B software. ~10-15% travel.

Lead and scale a multi-tier customer support organization for dealership-focused SaaS products. Own KPIs (CSAT, NPS, SLAs), implement AI/automation and workforce management, partner with Product/Sales on escalations, and build support strategy, tooling, and training to optimize cost-to-serve and customer outcomes.

Sell Vehlo products to auto dealerships across MI/OH/PA via cold-calling and in-person visits. Manage pipeline in Salesforce, drive opportunities through the sales methodology, gather market intel, partner with Account Management for onboarding, and travel extensively to support field sales.

Sell Vehlo products and services to auto dealerships within a territory through cold outreach and in-person visits. Drive opportunities using Vehlos sales methodology, maintain pipeline in Salesforce, share market feedback internally, and partner with Account Management to ensure smooth onboarding and implementations.

Perform testing and validation of beta software, execute test plans, document bugs, and conduct exploratory testing. Provide phone-based technical support and troubleshooting for dealership clients using Service Lane eAdvisor via remote desktop tools. Diagnose basic hardware and software issues, participate in the software development lifecycle, and work onsite Monday–Friday.

Sell Vehlo products to auto dealerships in a defined territory through cold outreach and in-person visits. Manage pipeline in Salesforce, drive opportunities through the sales methodology, share market intelligence, and coordinate onboarding with Account Management. Heavy field travel and territory coverage required.

Sell Vehlo products to auto dealerships in a defined territory through cold-calling and in-person visits. Drive opportunities through the sales funnel, maintain pipeline in Salesforce, partner with Account Management for onboarding, share market intel, and travel extensively to meet clients and attend events.

Outbound sales role targeting automotive dealerships: prospect, qualify, schedule demos, close deals, and cultivate relationships. Generate 20+ opportunities monthly, follow a consultative sales process, share best practices, and support up-sell and referral growth. Onsite in Tulsa four days per week.

Sell Vehlo products to auto dealerships across a territory through cold-calling and in-person visits. Manage the sales pipeline in Salesforce, drive leads through the sales methodology, relay market feedback, and coordinate onboarding with Account Management. Heavy field travel and quota-driven closing responsibilities.

Respond to customer inquiries via email and phone, troubleshoot and resolve application issues, apply configuration changes as needed, document findings and resolutions in Salesforce cases, and meet established response KPIs.

Manage onboarding and adoption for newly signed dealership customers, deliver trainings and presentations, analyze usage and health metrics, handle day-to-day communications and escalations, document activity in CRM, and drive expansion and upsell while traveling locally and out-of-market approximately one week per month.

Provide phone and email support to customers, resolve basic support requests, document cases in a ticketing system, assist Customer Service Managers and Implementation Associates, and work scheduled shifts including rotating Saturdays.

Provide phone, email, and chat support to existing merchant customers for payment processing; process account updates; explain pricing and compliance; investigate and resolve payment and terminal issues; manage escalations, maintain CRM records, and collaborate with cross-functional teams to deliver long-term solutions.

Sell Vehlo's 360 Payments product by engaging prospects via phone and email, qualifying leads, closing monthly targets, and maintaining CRM data. Become a product expert, attend trade shows, overcome objections, optimize sales processes, and use Salesforce and Salesloft. Role is remote with occasional travel (~5%).