Jobs at Vehlo

Lead the Growth Suite to build a product-led growth funnel—marketing/signup, free trial, onboarding, activation, retention, and expansion. Optimize first-90-day churn, own trial monetization and packaging, drive experimentation and instrumentation, and lead PMs while aligning across sales, CS, growth engineering, and data.

Provide frontline support to merchant customers across phone, email, chat, and ticketing for payments-related questions, account maintenance, funding research, fraud/risk inquiries, and escalations. Coordinate with Technical Support, Risk, Product, Sales, and external partners to resolve issues, contribute process improvements and knowledge base content, and meet quality and satisfaction metrics.

Provide customer-facing technical support for payment devices, gateways, network and software integrations via phone, email, chat, and remote tools. Troubleshoot, configure, deploy payment solutions, document resolutions, escalate trends to Product/Development, and assist with provisioning and support cases.

Provide phone and email support for automotive repair software users: resolve basic support requests, document cases in the ticketing system, support internal teams, and work scheduled shifts including rotating Saturdays. Troubleshoot basic technical and network issues and deliver excellent customer interactions.

Sell Vehlo products to auto dealerships in a defined territory through cold calling and in-person visits. Manage the sales funnel and maintain accurate pipeline in Salesforce, collaborate with account management for onboarding, share market feedback, and meet travel-intensive field sales expectations to close new dealership clients.

Manage assigned client accounts for an automotive-marketing platform, run regular account reviews, analyze and optimize PPC/SEO/social campaigns, troubleshoot underperforming accounts using analytics tools, document CRM notes, and coordinate cross-functionally to drive retention and results.

Lead and scale a multi-tier customer support organization for dealership-focused SaaS products. Own KPIs (CSAT, NPS, SLAs), implement AI/automation and workforce management, partner with Product/Sales on escalations, and build support strategy, tooling, and training to optimize cost-to-serve and customer outcomes.

Serve as the voice of the customer to define product vision, roadmap, and priorities. Own the backlog, write clear user stories and acceptance criteria, collaborate with engineering, design, QA, and stakeholders, participate in Agile ceremonies, make scope/prioritization decisions, and ensure timely delivery of high-quality B2B software. ~10-15% travel.

Serve as first point of contact for software-related questions and help desk tickets, troubleshoot and document issues in the CRM, escalate complex problems, prepare support reports, liaise with sales on promotional materials, and collaborate with management to ensure product direction.

Perform testing and validation of beta software, execute test plans, document bugs, and conduct exploratory testing. Provide phone-based technical support and troubleshooting for dealership clients using Service Lane eAdvisor via remote desktop tools. Diagnose basic hardware and software issues, participate in the software development lifecycle, and work onsite Monday–Friday.

Respond to customer inquiries via email and phone, troubleshoot and resolve application issues, apply configuration changes as needed, document findings and resolutions in Salesforce cases, and meet established response KPIs.

Sell Vehlo products to auto dealerships across a territory through cold-calling and in-person visits. Manage the sales pipeline in Salesforce, drive leads through the sales methodology, relay market feedback, and coordinate onboarding with Account Management. Heavy field travel and quota-driven closing responsibilities.

Sell Vehlo products to auto dealerships in a defined territory through cold outreach and in-person visits. Manage pipeline in Salesforce, drive opportunities through the sales methodology, share market intelligence, and coordinate onboarding with Account Management. Heavy field travel and territory coverage required.

Sell Vehlo products and services to auto dealerships within a territory through cold outreach and in-person visits. Drive opportunities using Vehlos sales methodology, maintain pipeline in Salesforce, share market feedback internally, and partner with Account Management to ensure smooth onboarding and implementations.

Sell Vehlo products to auto dealerships in a defined territory through cold-calling and in-person visits. Drive opportunities through the sales funnel, maintain pipeline in Salesforce, partner with Account Management for onboarding, share market intel, and travel extensively to meet clients and attend events.

Sell Vehlo products to auto dealerships across MI/OH/PA via cold-calling and in-person visits. Manage pipeline in Salesforce, drive opportunities through the sales methodology, gather market intel, partner with Account Management for onboarding, and travel extensively to support field sales.

Outbound sales role targeting automotive dealerships: prospect, qualify, schedule demos, close deals, and cultivate relationships. Generate 20+ opportunities monthly, follow a consultative sales process, share best practices, and support up-sell and referral growth. Onsite in Tulsa four days per week.