Director, Partner Programs

Director of Partner Programs

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. 

About this role

Vehlo is looking for a highly motivated, collaborative and results-oriented leader to help drive growth, strategy, process and operational rigor across the Vehlo Partner ecosystem. The Dir/VP of Partner Programs reports to the SVP of Channels & Alliances, and will develop and execute impactful, data-driven strategy and GTM solutions to optimize how Vehlo works with its partners. This role is responsible for ensuring Vehlo Partners are positioned for success and for driving operational excellence across Vehlo partner programs.

What You’ll Do:

• Work with Vehlo leadership to define, establish and drive partner program strategy and execution
• Manage and continuously improve the business and operational cadences for the Vehlo Partner team, including incorporating goals & KPIs to signal the health of the business.
• Independently lead and collaborate where needed to develop appropriate automation, tools, and standard templates for cadences that allow operations to scale.
• Develop and drive mechanisms to align the partner function with its multiple stakeholders to unleash the scaling power of our partners.
• Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations.
• Represent partner operations in continuous improvement initiatives across AWS to drive not only increased insights, but also standardization where it makes sense.
• Partner with team leaders and across the organization to develop, execute, and optimize activities for the enablement of Vehlo Partners.
• Communicate enablement strategy and KPIs to leadership and drive improvements.
• Collaborate with Partner Management and Partner Marketing to deploy programs, materials and initiatives to Partners that increase effectiveness in revenue performance.
• Own the onboarding process of new partners.
• Coordinate the effort of enablement sessions with PAMs and others, so that Partners gain competence in positioning, marketing, selling and/or implementing Vehlo solutions.
• Track, trend, and report on identified channel metrics as part of a regular cadence

What You’ll Need:

• At least 5 years experience in a partner operations or sales operations role.
• At least 3 years experience in partner enablement, onboarding or similar capacity.
• Self-starter mindset with the ability to flourish in a multi-tasking environment.
• Success in establishing and introducing partner team KPI tracking, forecasting and dashboards.
• Strong strategic, analytical, organizational, project management, and communications skills.
• Experience defining and implementing process, procedures, policies for Sales and Partners.
• Excellent interpersonal skills and high ability to communicate (verbal and written) at all levels.
• Ability to absorb knowledge quickly and thrive in growth-focused, changing environment.
• Well-organized, detail-oriented and proactive in following tasks through to completion.
• Sense of urgency and can gracefully juggle varying Partner needs.

Preferred Qualifications: (Optional)

• Proven understanding of various partner motions (Referral, Co-Sell, Resell).
• Strong project management, time management and organizational skills
• Ability to manage multiple projects while driving desired KPIs/OKRs.
• Proficiency in Microsoft Word, Excel, PowerPoint and Salesforce CRM.
• Highly capable skills in engaging over video (Zoom) conference (and in person)
• Willing and able to work remotely and travel as required (approx. 10%)
• Bachelor’s degree or equivalent required.

Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.