Teams at Vehlo

Implement and configure Vehlo CRM and online schedulers for new customers, provide onboarding and ongoing support, advise shops on CRM/email strategies, handle escalations for OSS+CRM users, and collaborate with customer success teams.

Lead the Growth Suite to build a product-led growth funnel—marketing/signup, free trial, onboarding, activation, retention, and expansion. Optimize first-90-day churn, own trial monetization and packaging, drive experimentation and instrumentation, and lead PMs while aligning across sales, CS, growth engineering, and data.

Provide frontline support to merchant customers across phone, email, chat, and ticketing for payments-related questions, account maintenance, funding research, fraud/risk inquiries, and escalations. Coordinate with Technical Support, Risk, Product, Sales, and external partners to resolve issues, contribute process improvements and knowledge base content, and meet quality and satisfaction metrics.