Teams at Vehlo

Manage and grow relationships with shop owners and stakeholders to drive product adoption and retention. Monitor customer health, deliver training and webinars, surface customer needs internally, coordinate escalations and onboarding handoffs, and develop customer references with Marketing.

Implement and configure Vehlo CRM and online schedulers for new customers, provide onboarding and ongoing support, advise shops on CRM/email strategies, handle escalations for OSS+CRM users, and collaborate with customer success teams.

Provide customer-facing technical support for payment devices, gateways, network and software integrations via phone, email, chat, and remote tools. Troubleshoot, configure, deploy payment solutions, document resolutions, escalate trends to Product/Development, and assist with provisioning and support cases.