Jobs at Vantage

Own client support and enablement for retail media platform users. Responsibilities include managing tickets and SLAs, coordinating issue resolution, reporting on campaigns and support trends, leading client meetings and training, maintaining FAQs and help-center content, communicating platform changes, and submitting feature requests. The role partners closely with Account Management, Ad Operations, Project Management, Product, and Engineering teams.

Own software, integration, and platform project delivery from kickoff through launch. Manage timelines, milestones, dependencies, Agile ceremonies, UAT, release readiness, risks, scope changes, stakeholder communications, and client expectations. Maintain Jira plans and reporting, coordinate internal and third-party teams, escalate slippage, establish project management standards, and lead post-launch retrospectives. The role supports multiple concurrent projects for retail clients and requires travel up to 25% of the time.

Manage and grow retail partner accounts from discovery through ongoing growth. Responsibilities include renewals, upselling, client communications, QBRs, budgeting, UAT, onboarding, training, launch coordination, performance reporting, and roadmap feedback. The role requires building strategic client relationships, driving revenue expansion, and coordinating internal teams while working onsite at Greater Toronto Area client offices up to three days weekly.

Partner with engineering leaders and managers to improve performance, coaching, employee relations, and employee experience. Responsibilities include managing performance cycles, investigations, accommodations, leaves, onboarding, exits, policies, compliance across Canada, the US, and the UK, compensation planning, people reporting, and leadership development. The role also supports events, recruiting initiatives, and employee resource groups in a remote-first technology company.

Leads global enterprise account growth and retention across a retail media, ad tech, or commerce platform portfolio. Owns expansion, upsell, renewals, net revenue retention, account strategy, executive relationships, contracting, pricing, billing negotiations, and capacity planning. Manages and develops account leaders across regions while partnering with Client Success, Launch, AdOps, Product, Engineering, Finance, and senior leadership. Requires travel within North America and internationally up to 50% of the time.

Leads global enterprise account growth and retention across a retail media or commerce technology portfolio. Owns expansion, upsell, renewals, net revenue retention, account strategy, QBRs, contracting, pricing, billing negotiations, and capacity planning. Manages and develops account leaders across regions, partners with cross-functional teams to shape product delivery, and reports performance to senior leadership. Requires international travel up to 50% and executive-level client relationship expertise.

Own the product strategy and delivery for Vantage’s measurement and reporting platform. Lead retailer data integrations, schema normalization, data quality monitoring, consolidated reporting infrastructure, reusable dashboards, and self-serve analytics experiences. Partner with engineering, retailers, clients, customer success, and solutions teams to balance customization with scalable multi-tenant capabilities. Translate reporting needs into platform features and drive execution in a remote-first startup environment.

Leads software engineering teams by hiring, mentoring, and managing performance; overseeing delivery planning, risk management, technical direction, SDLC and CI/CD governance; improving developer velocity; and partnering with product, design, and stakeholders to deliver reliable, customer-focused software.

Leads multi-team technical strategy and roadmap execution while remaining hands-on across frontend, backend, infrastructure, and data. Owns technical debt management, architecture consistency, API integrations, observability, SLAs, testing strategy, and developer tooling. Mentors engineers including senior staff, drives cross-team alignment, influences leadership, and delivers multiple significant initiatives in parallel. Requires deep Python and Django expertise, cloud and CI experience, and a computer science-related degree.

Build and maintain performant, scalable full-stack SaaS systems using front-end and back-end technologies. Develop reliable features, write unit and integration tests, monitor performance, debug issues, review logs, and contribute to architectural decisions. Own features from technical design through deployment and post-release support while documenting solutions and collaborating with engineering, UX, and product teams.

Senior backend engineer responsible for building and owning APIs and partner integrations, optimizing database and service performance, debugging production issues using observability (logs, metrics, traces), mentoring engineers, and guiding architecture and scalability decisions while shipping reliable Python/Django services.