Teams at Vantage

Own client support and enablement for retail media platform users. Responsibilities include managing tickets and SLAs, coordinating issue resolution, reporting on campaigns and support trends, leading client meetings and training, maintaining FAQs and help-center content, communicating platform changes, and submitting feature requests. The role partners closely with Account Management, Ad Operations, Project Management, Product, and Engineering teams.

Own software, integration, and platform project delivery from kickoff through launch. Manage timelines, milestones, dependencies, Agile ceremonies, UAT, release readiness, risks, scope changes, stakeholder communications, and client expectations. Maintain Jira plans and reporting, coordinate internal and third-party teams, escalate slippage, establish project management standards, and lead post-launch retrospectives. The role supports multiple concurrent projects for retail clients and requires travel up to 25% of the time.

Manage and grow retail partner accounts from discovery through ongoing growth. Responsibilities include renewals, upselling, client communications, QBRs, budgeting, UAT, onboarding, training, launch coordination, performance reporting, and roadmap feedback. The role requires building strategic client relationships, driving revenue expansion, and coordinating internal teams while working onsite at Greater Toronto Area client offices up to three days weekly.