Jobs at UW Credit Union

Provides first-line technical support for endpoint devices, software, collaboration tools, and IT systems. Responsibilities include ticket triage, troubleshooting, equipment setup and recovery, asset inventory, device deployment, conference-room support, documentation, onboarding assistance, security incident triage, patching, and escalation of complex issues. The role is primarily onsite in Madison, Wisconsin, with limited rotating remote work.

Leads the organization’s cybersecurity program, including security operations, incident response, vulnerability management, GRC, compliance, third-party risk, security architecture, automation, and AI adoption. Manages security staff, vendors, MDR providers, projects, policies, audits, and operational improvements while reporting risks and performance to senior leadership. The role also drives security awareness, cross-functional collaboration, incident preparedness, and team development.

Leads affinity-focused alumni and donor engagement programs, developing data-informed strategies, budgets, and initiatives aligned with organizational priorities. Supervises professional and part-time staff, coaches portfolio teams, oversees program execution, and collaborates with university and WFAA partners. The role also manages engagement planning, events, resources, performance feedback, CRM usage, and cross-functional projects.

Leads constituent engagement programs serving diverse alumni, students, recent graduates, and other priority groups. Develops data-informed strategies, manages program portfolios and budgets, supervises staff, coordinates volunteers and campus partners, and leads cross-functional initiatives. Oversees engagement activities, communication, planning, execution, performance development, and CRM usage while building relationships that strengthen alumni and donor affinity with UW-Madison and WFAA.

Administers donor-restricted funds throughout their lifecycle, interprets gift agreements and governing documents, ensures compliance with donor intent and regulations, conducts compliance reviews, supports audits and governance initiatives, prepares analyses and reports, and improves fund administration processes, controls, procedures, and documentation. The role collaborates with Finance, Development, Legal, campus partners, and other stakeholders while coordinating strategic initiatives and technology enhancements.

Supports College of Engineering development operations through donor and campus relations, stewardship programs, fund administration, CRM and constituent data management, gift reporting, donor visit logistics, gift agreement documentation, mailings, scheduling, and process improvement. The role also creates stewardship materials, coordinates events and communications, and responds to donor and campus inquiries.

Administers and improves the NetSuite ERP platform, including user access, security, workflows, scripts, dashboards, reports, integrations, testing, and performance optimization. Partners with Finance and Accounting to translate business requirements into system solutions, support process improvements, maintain data integrity, and develop reporting. Provides end-user training, documentation, troubleshooting, vendor coordination, and implementation support while applying accounting knowledge and ensuring compliance with security and privacy requirements.

Lead editorial strategy and production for On Wisconsin magazine, WFAA’s awards publication, and other storytelling initiatives. Write and edit engaging print and digital content, manage freelance writers and photographers, collaborate with designers and communications teams, oversee publication schedules and budgets, develop digital distribution and SEO strategies, and track audience metrics. The role is hybrid in Madison, Wisconsin, with at least two office days weekly.