Teams at UW Credit Union

Provides first-line technical support for endpoint devices, software, collaboration tools, and IT systems. Responsibilities include ticket triage, troubleshooting, equipment setup and recovery, asset inventory, device deployment, conference-room support, documentation, onboarding assistance, security incident triage, patching, and escalation of complex issues. The role is primarily onsite in Madison, Wisconsin, with limited rotating remote work.

Leads the organization’s cybersecurity program, including security operations, incident response, vulnerability management, GRC, compliance, third-party risk, security architecture, automation, and AI adoption. Manages security staff, vendors, MDR providers, projects, policies, audits, and operational improvements while reporting risks and performance to senior leadership. The role also drives security awareness, cross-functional collaboration, incident preparedness, and team development.

Leads affinity-focused alumni and donor engagement programs, developing data-informed strategies, budgets, and initiatives aligned with organizational priorities. Supervises professional and part-time staff, coaches portfolio teams, oversees program execution, and collaborates with university and WFAA partners. The role also manages engagement planning, events, resources, performance feedback, CRM usage, and cross-functional projects.