Jobs at Usercentrics GmbH

Build and own full-stack production systems, including features, platform components, services, APIs, tests, and cloud deployments. Use AI coding agents to generate and review code while maintaining high standards for correctness, security, reliability, observability, and maintainability. Contribute to architectural decisions, code reviews, CI/CD, product prioritization, and privacy-compliant data handling. Mentor teammates and connect technical choices to business outcomes.

Own full-cycle enterprise B2B SaaS sales for MCP Manager, from outbound prospecting and lead qualification through discovery, demonstrations, security evaluation, negotiation, and close. Sell to C-level, security, compliance, and technical stakeholders, build pipeline, forecast accurately, maintain CRM hygiene, and identify expansion opportunities. Collaborate with Marketing, Product, and Customer Success while contributing customer insights, sales collateral, and playbooks in an early-stage category-creation environment.

Drive new ARR growth across European markets by building outbound pipeline, converting inbound and SDR-generated leads, leading product demos, managing complex buying groups, and closing competitive SaaS deals. Own the full sales cycle from discovery through contract signature, maintain accurate CRM forecasts, collaborate with SDR, Marketing, Product Marketing, and Customer Success teams, and provide market feedback to improve go-to-market execution.

Provide primary support for B2B self-service clients through Zendesk, helping customers navigate the platform, configure accounts, and resolve issues. Create knowledge-base resources, translate feedback into product improvements, collaborate with Customer Success, Tech Support, Product, and Finance, and address billing inquiries. The role also contributes to process optimization and customer experience improvements.

Provide B2B technical support through ticket-based customer communication, diagnosing and resolving web-related issues, documenting solutions, collaborating on complex cases, and sharing product and process improvement feedback. The role requires troubleshooting HTML, JavaScript, and CSS using Chrome DevTools, explaining technical issues clearly in English, and creating user-friendly guides. It is hybrid in Prague and involves working with customers ranging from small website owners to large enterprises.

Manage a high-volume portfolio of approximately 700 B2B SaaS customers, focusing on retention, renewals, churn prevention, downsell mitigation, and win-back opportunities. Monitor account health and usage data, conduct proactive commercial outreach, negotiate renewals and plan changes, document activity in Salesforce, and collaborate with Sales, Support, Billing, and Product teams.

The Partner Manager recruits and onboards channel partners, develops existing partner relationships, and drives partner engagement and performance. Responsibilities include joint go-to-market campaigns, events, enablement programs, cross-functional collaboration, pipeline and KPI reporting, and monitoring market, competitive, and regulatory trends. The role requires experience in partner management, channel sales, business development, or B2B account management, preferably within SaaS or technology, plus partner ecosystem development and CRM experience.

Senior Data Scientist responsible for solving complex, cross-functional business problems across marketing, revenue operations, finance, and product. The role develops predictive and statistical models, establishes analytical standards, leads analytics initiatives, mentors team members, and delivers forecasts and recommendations that improve company KPIs. The scientist will partner with executives, translate complex analyses into actionable strategy, and own analytics projects from problem definition through implementation.

Lead and scale the Data Engineering function, overseeing data platform modernization, integration architecture, data warehousing strategy, and team growth while ensuring reliability, compliance, and optimized pipelines for business impact.

Build and ship governed AI applications for departments across the organization using LLM APIs, MCP servers, and internal AI platforms. Partner with business teams, lead technical enablement sessions, advise on AI integrations, document reusable patterns, and contribute to AI infrastructure including gateways, RAG, model operations, and evaluation frameworks. Ensure implementations meet security and governance standards while supporting use-case qualification and adoption reporting.

Lead channel partnership efforts for MCP Manager by identifying, recruiting, onboarding, and managing partners. Develop partner relationships, execute joint go-to-market campaigns and enablement programs, collaborate with Sales, Marketing, Product, and Customer Success, and track partner performance, pipeline, and KPIs. The role also requires monitoring market, competitive, and regulatory trends while aligning partnership strategy with product leadership.

Own the Salesforce ecosystem and broader GTM technology stack, including CRM architecture, governance, automation, integrations, attribution, and data hygiene. Lead a technical team, establish systems roadmaps, implement AI-enabled revenue workflows, evaluate tooling investments, and drive adoption across self-serve, sales-led, and partner-led motions. Partner with Revenue Operations, GTM, Finance, Product, BI, and Enablement to improve pipeline quality, forecasting, productivity, customer experience, and operational efficiency.

Own GTM process governance, enablement methodology, launch readiness, funnel health scorecards, and continuous improvement across self-serve, sales-led, and partner-led motions. Lead a small operations team, establish standardized frameworks, track adoption and conversion metrics, and partner with Product and cross-functional teams to improve market readiness and execution consistency.

Leads global HR operations, managing the HR operations team, HRIS, payroll, benefits, compliance, audits, employee data, and local HR support for Germany or Portugal. Oversees labor-law compliance, vendor coordination, reporting, HR projects, system improvements, automation, and policy implementation across international hubs. Partners with Finance and stakeholders to improve processes, maintain accurate records, and support workforce decision-making.

Owns HR operations across Germany or Portugal and international locations, including HRIS data integrity, payroll, benefits, labor-law compliance, audits, onboarding, offboarding, employee support, reporting, and process improvement. The role maintains systems such as HiBob, coordinates with payroll and government vendors, monitors legislative changes, manages HR queries, and delivers accurate HR metrics and compliance outputs in a global environment.

Manage the full B2B SaaS sales cycle, including outbound prospecting, inbound lead qualification, discovery, product demonstrations, proposals, negotiations, and closing. Build mid-market and enterprise pipeline, maintain CRM hygiene and accurate forecasts, and collaborate with Marketing, Customer Success, and Product. The role focuses on privacy solutions for regulated industries and requires both sales development and account executive capabilities.

Own the end-to-end architecture and long-term health of a global Salesforce ecosystem supporting complex GTM motions. Design data, security, sharing, and integration architectures; translate business requirements into scalable solutions; establish development and release standards; oversee APIs, middleware, and event-driven integrations; guide buy-versus-build decisions; lead technical reviews; manage technical debt and governance; and evaluate Salesforce innovations including Data Cloud, Agentforce, and Flow.

Lead Usercentrics’ Office of AI across engineering platforms and company-wide business adoption. Own AI enablement, champion networks, use-case delivery, platform strategy, evaluation frameworks, governance, hiring, and team development. Guide LLM, agent, RAG, model operations, and AI infrastructure initiatives while partnering with Security, Legal, Platform Engineering, and business leaders. Deliver measurable outcomes, establish technical standards, and grow a mixed technical and non-technical organization.

Supports pre-sales discovery, solution design, demos, customer onboarding, implementation, retention, partner integrations, and RFx responses. Designs scalable architectures, validates API integrations, resolves technical issues, creates partner enablement content, and collaborates with Legal, Product, Engineering, Account Executives, and Customer Success. The role translates technical concepts for customers and executive stakeholders while providing feedback to improve product offerings.

Own the technical strategy and delivery of internal AI enablement. Build complex AI applications and lead the development of the AI platform, including LLM gateways, RAG infrastructure, model operations, evaluation frameworks, guardrails, and an internal AI marketplace. Establish engineering standards, mentor enablement engineers, provide technical education, partner with Security and Platform Engineering, and translate organizational AI goals into measurable roadmaps.