Jobs at Usercentrics GmbH

Own the full post-sale customer relationship for MCP Manager, including onboarding, adoption, support, renewals, expansion, billing, and customer advocacy. Build success plans, health scores, playbooks, and scalable processes while partnering with sales, engineering, product, design, and marketing. Guide enterprise customers in governing AI agent connections, resolve issues, identify churn risks, forecast renewals, and translate customer feedback into product improvements.

Build and ship full-stack MCP Manager features for AI agent governance, including gateway configuration, access policies, audit logging, APIs, and data models. Develop Vue.js front ends and Python/Django and TypeScript back ends on Google Cloud Platform. Write automated tests, review code, troubleshoot production issues across the stack, use AI coding assistants, and collaborate with product and design in a high-ownership environment.

Own and grow strategic technology partnerships, develop joint integration and revenue plans, close new partner deals, and support API integrations. Collaborate with Product, Engineering, Marketing, Sales, and Support on roadmaps and launches. Track partner performance, pipeline, revenue, and health while proactively resolving issues and ensuring a consistent partner experience.

Generate and qualify sales opportunities through outbound prospecting, warm outreach, inbound lead handling, and high-volume calling. Identify decision-makers, understand customer needs, develop industry-specific campaigns, maintain accurate CRM records, and hand qualified leads to Account Executives. The role requires strong communication, organization, adaptability, English fluency, and an interest in privacy technology. It is based in Prague under a hybrid working model.

Lead partner marketing strategy and manage a team of three supporting a 6,000-plus partner ecosystem. Oversee partner acquisition and engagement campaigns, field marketing events, co-marketing programs, content and enablement collateral, communications, localization, and performance measurement across Usercentrics and Cookiebot brands. Partner cross-functionally with Partnerships, Enablement, and Marketing leadership to align campaigns with go-to-market and brand objectives while optimizing performance through data and industry insights.

Manage a portfolio of high-value enterprise customers across the US and Americas. Build relationships with senior stakeholders, develop customer success plans, support onboarding and product adoption, monitor account health, prevent churn, and identify renewal, upsell, and cross-sell opportunities. Coordinate with Product, Sales, Support, Marketing, and Customer Engineering while advising customers on privacy regulations, consent management best practices, and platform capabilities.

Leads Usercentrics’ global paid acquisition strategy and self-serve growth, managing a EUR 1–2M monthly media budget across search, social, native, and programmatic channels. Oversees sign-ups, trials, conversions, ARR, CAC, and regional budget allocation while managing paid specialists and external partners. Partners with Google, Product, Growth, Web, Sales, and Finance teams to optimize funnels, forecasting, reporting, and channel testing. Drives automation, AI adoption, team development, and senior-leadership business cases.

Manage the full B2B SaaS sales cycle, including outbound prospecting, inbound lead qualification, discovery, product demonstrations, proposals, negotiations, and closing. Build pipelines across mid-market and enterprise accounts, maintain CRM accuracy and forecasts, and collaborate with Marketing, Customer Success, and Product. The role focuses on privacy, martech, or legaltech solutions and requires consultative selling to legal, marketing, and compliance stakeholders.

Conduct outbound partner prospecting across email, LinkedIn, and phone; research and enrich contact data; qualify prospective partners; book meetings for Partner Managers; articulate Usercentrics and Cookiebot value propositions; track outreach and pipeline accurately in Salesforce and sequencing tools; monitor KPIs and provide feedback to improve lead quality, targeting, and messaging.

Own Usercentrics’ organic social media strategy, prioritizing LinkedIn and supporting other platforms. Responsibilities include managing content calendars, writing platform-specific copy, coordinating campaign amplification, supporting executive advocacy, creating visual assets in Canva or Figma, engaging with online communities, monitoring trends, analyzing performance, and recommending improvements. The role collaborates with marketing, product, communications, design, video, and HR teams to increase awareness, engagement, trust, and conversion.

Own the technical sales cycle for MCP Manager, leading discovery, tailored demonstrations, proofs of concept, security reviews, and customer onboarding. Partner with Account Executives and Customer Success, troubleshoot integrations using AI coding assistants, create technical documentation and demo environments, and provide product feedback. The role requires expertise in APIs, authentication, SaaS configuration, AI agent tooling, security reviews, and customer-facing technical communication in an early-stage environment.

Build and own full-stack production systems, including features, platform components, services, APIs, tests, and cloud deployments. Use AI coding agents to generate and review code while maintaining high standards for correctness, security, reliability, observability, and maintainability. Contribute to architectural decisions, code reviews, CI/CD, product prioritization, and privacy-compliant data handling. Mentor teammates and connect technical choices to business outcomes.

Drive new ARR growth across European markets by building outbound pipeline, converting inbound and SDR-generated leads, leading product demos, managing complex buying groups, and closing competitive SaaS deals. Own the full sales cycle from discovery through contract signature, maintain accurate CRM forecasts, collaborate with SDR, Marketing, Product Marketing, and Customer Success teams, and provide market feedback to improve go-to-market execution.

Provide primary support for B2B self-service clients through Zendesk, helping customers navigate the platform, configure accounts, and resolve issues. Create knowledge-base resources, translate feedback into product improvements, collaborate with Customer Success, Tech Support, Product, and Finance, and address billing inquiries. The role also contributes to process optimization and customer experience improvements.

Provide B2B technical support through ticket-based customer communication, diagnosing and resolving web-related issues, documenting solutions, collaborating on complex cases, and sharing product and process improvement feedback. The role requires troubleshooting HTML, JavaScript, and CSS using Chrome DevTools, explaining technical issues clearly in English, and creating user-friendly guides. It is hybrid in Prague and involves working with customers ranging from small website owners to large enterprises.

Lead and scale the Data Engineering function, overseeing data platform modernization, integration architecture, data warehousing strategy, and team growth while ensuring reliability, compliance, and optimized pipelines for business impact.

Build and ship governed AI applications for departments across the organization using LLM APIs, MCP servers, and internal AI platforms. Partner with business teams, lead technical enablement sessions, advise on AI integrations, document reusable patterns, and contribute to AI infrastructure including gateways, RAG, model operations, and evaluation frameworks. Ensure implementations meet security and governance standards while supporting use-case qualification and adoption reporting.

Lead channel partnership efforts for MCP Manager by identifying, recruiting, onboarding, and managing partners. Develop partner relationships, execute joint go-to-market campaigns and enablement programs, collaborate with Sales, Marketing, Product, and Customer Success, and track partner performance, pipeline, and KPIs. The role also requires monitoring market, competitive, and regulatory trends while aligning partnership strategy with product leadership.

Own the Salesforce ecosystem and broader GTM technology stack, including CRM architecture, governance, automation, integrations, attribution, and data hygiene. Lead a technical team, establish systems roadmaps, implement AI-enabled revenue workflows, evaluate tooling investments, and drive adoption across self-serve, sales-led, and partner-led motions. Partner with Revenue Operations, GTM, Finance, Product, BI, and Enablement to improve pipeline quality, forecasting, productivity, customer experience, and operational efficiency.

Own GTM process governance, enablement methodology, launch readiness, funnel health scorecards, and continuous improvement across self-serve, sales-led, and partner-led motions. Lead a small operations team, establish standardized frameworks, track adoption and conversion metrics, and partner with Product and cross-functional teams to improve market readiness and execution consistency.