Jobs at U.S. Money Reserve

Reviews recorded sales and verification calls, voicemails, orders, and customer records for accuracy, policy compliance, and follow-up. Verifies orders during high call volume, processes sales requests, learns QA department procedures, and occasionally covers reception. Requires strong customer service, communication, phone etiquette, attention to detail, typing, and Microsoft Office skills.

Manage customer transactions involving precious-metal IRA liquidations and distributions. Verify account and metals information, obtain bids, create invoices, send DocuSign forms, prepare electronic paperwork, and coordinate with internal departments. Answer customer questions, guide clients through processes, and maintain accurate transaction records in Excel while managing a high volume of requests.

Review recorded sales and verification calls for compliance, verify and approve orders, monitor voicemail follow-up, update customer records, support Sales with alerts and reminders, provide feedback to Media/Marketing, and perform clerical/back-up receptionist duties and special projects.