Search the 28 jobs at Upgrade, Inc.

The Manager of Project Management will lead the project management team, oversee the planning and implementation of various projects, and ensure successful delivery by collaborating with key stakeholders across Operations, Product, Compliance, and Senior Leadership.

The Account Servicing Specialist engages with customers via phone and email, providing assistance related to account statuses and payments. Responsibilities include answering inquiries, documenting interactions, identifying opportunities to enhance customer satisfaction, and ensuring a positive customer experience.

As a Credit Analyst, you'll underwrite and process new auto loan applications, analyze credit worthiness and risk, negotiate with auto dealer partners, and resolve loan issues while staying current with economic trends and regulations.

As a Project Manager for Call Center Operations at Upgrade, you'll oversee project initiatives by managing requirements, timelines, risks, and interdependencies. You will communicate project updates, troubleshoot issues with teams, and ensure projects stay on schedule while maintaining organizational policies and procedures.

The Email Specialist will provide world-class customer service via email, answering inquiries from various departments, ensuring a personalized customer experience, and maintaining high production and quality standards. Responsibilities also include adapting to changing policies, meeting service goals, and possibly working overtime or holidays as required.

As a Chat Specialist for Upgrade, you will provide exceptional customer service through online chats, utilize Genesys to manage customer inquiries, and review financial documents. You need to adapt to changing policies, meet service goals, and work collaboratively with team members while maintaining attention to detail and strong communication.

The Fraud Investigations Analyst will conduct investigations on fraud claims by analyzing internal data and performing open-source research. Responsibilities include assessing risk, interviewing consumers, and collaborating with the Fraud Investigations Manager to support departmental goals.

The Director of Merchant Support will lead a team in developing and implementing merchant servicing strategies, ensuring compliance with regulations while improving the customer experience. Responsible for monitoring KPIs, synthesizing data for recommendations, and collaborating with various teams to enhance operational management.

The Back Office Specialist will assist with daily operations, support customer experience through back-office tasks, and promote business objectives. Responsibilities include data analysis, processing sensitive account reviews, and collaborating on operational initiatives while ensuring accuracy and timeliness in deliverables.

The Vendor Manager will oversee the performance of third-party agency partners, manage collection strategies, ensure compliance with collection laws, report on performance metrics, and maintain policies and procedures. The role demands effective relationship management and process improvement skills in a dynamic environment.

The Data Analyst will analyze and interpret large datasets to influence decision making, create KPIs, and develop Tableau dashboards for improved operational performance. This role involves collaboration with operations leaders to identify efficiencies and present findings clearly to stakeholders.

The Head of Internal Audit will lead the internal audit function, ensuring effective governance, risk management, and control processes. Responsibilities include developing an audit strategy, conducting audits, preparing reports, and liaising with management and the audit committee. The role also includes ensuring compliance with regulations and providing risk mitigation insights.

The Lifecycle Marketing Manager will own and guide lifecycle marketing programs to achieve long-term growth through high-impact campaigns across various channels like email, SMS, and in-app messaging. Responsibilities include developing, optimizing, and managing customer journey flows, collaborating with cross-functional teams, and analyzing campaign results to drive engagement and conversion.

The Director, Credit Risk & Analytics will assess risk for applicants, implement underwriting policy changes, ensure compliance with regulations, document and automate processes, collaborate with cross-departmental teams, and monitor loan portfolio performance to manage risk effectively.

The Operations Systems Analyst will engage deeply in operational strategies, manage vendor relationships, troubleshoot system issues, and maintain documentation while contributing to process improvements in a fast-paced, high-growth environment.

The Auto Collections Specialist I is responsible for managing and collecting payments on delinquent auto finance accounts. Responsibilities include contacting customers, negotiating repayment plans, maintaining accurate records, and ensuring compliance with regulations. The role requires strong communication skills and attention to detail.

The Supervisor of Instructional Design will oversee the creation of high-quality learning programs, manage budget, guide a team of Instructional Designers, implement quality assurance processes, and ensure alignment with organizational learning strategies. This role emphasizes leadership, mentorship, and effective project management in developing employee skills.

The Analyst will support the Capital Markets team in establishing funding capital through relationships with institutional investors across lending products. Responsibilities include analyzing financing options, negotiating legal agreements, providing collateral performance analysis using Excel, SQL, and Tableau, and ensuring data integrity for investor reporting.

The Settlement Specialist supports the Collections Department by reviewing and processing settlement requests, negotiating payment terms with customers, providing feedback on submissions, and developing operational policies. The role requires excellent communication and time management skills to thrive in a fast-paced environment.

The Director of Fair Lending Program at Upgrade leads the internal fair lending compliance initiatives, ensuring adherence to laws and regulations. This role involves developing the fair lending program, collaborating with internal and external parties, and providing expertise in fair lending matters.