Assist customers with loan applications, answer inquiries about products, and provide troubleshooting support while maintaining high service quality.

The role involves reviewing loan applications, processing documentation, providing customer service, and ensuring accuracy in financial calculations while detecting fraud.

The Compensation Program Manager manages compensation operations, including review cycles, equity compensation, job architecture, and cross-functional support for compensation-related processes.

Manage warehouse facility operations across all Upgrade's lending products, ensuring compliance and preparing necessary reports for lenders.

The Senior Marketing Analyst will drive data-driven insights for marketing campaigns, enhancing customer acquisition and engagement for card products at Upgrade.

Lead the roadmap for upgrade.com and marketing technology. Drive user acquisition, conversion rates, and compliance through data-driven decisions and collaboration with teams.

As an Auto Servicing Specialist, you'll assist customers via phone and email with account inquiries and payment issues, ensuring excellent service and documentation.

The Senior Software Engineer will develop IAM features, drive the roadmap, and serve as a Subject Matter Expert on authentication and authorization within microservices.

Manage projects for Call Center Operations by overseeing requirements, schedules, updates, and communications with stakeholders while ensuring smooth project execution.

The Product Operations Analyst will connect operations and product teams, resolve customer pain points, monitor system performance, and manage incident escalations for product enhancements.

The Analyst will support funding capital from institutional investors, manage deal execution, and analyze portfolio performance using Excel, SQL, Python, and Tableau.

Seeking a Director to lead credit risk strategy and analytics for Upgrade’s BNPL team, overseeing risk assessment, compliance, and cross-departmental collaboration.

As a Senior Product Designer, you'll lead UX design for presenting loan offers, optimize user funnels, and collaborate with cross-functional teams to improve customer experiences.

The Contractor Success Manager will engage new contractor partners, drive consumer loan volume, provide training and support, and cultivate professional relationships to enhance business growth.

The Auto Loan Collections Specialist manages delinquent auto finance accounts, negotiates repayment plans, and provides customer service in English and Spanish.

The Head of Internal Audit leads the internal audit function, ensuring financial integrity, risk management, and compliance. Responsibilities include audit planning, risk monitoring, liaising with senior management, and enhancing audit effectiveness through technology and data analytics.

The Fraud Investigations Analyst conducts investigations on fraud claims, evaluates risks, manages assigned cases, and supports the Fraud Investigations team.

As an Email Specialist, you'll respond to customer inquiries via email using Zendesk, ensure customer satisfaction, and meet production goals while being adaptable to policy changes.

The Privacy Contracts Manager will oversee privacy-related contract negotiations, manage documentation, and collaborate with stakeholders to ensure compliance and efficiency.

As a Collections Team Lead, you will engage with customers via phone and email, providing support for account statuses and payments. You'll also assist in team training, quality assurance, and manage escalated customer issues, reinforcing best practices and team goals.