Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a "Best Place to Work in the Bay Area" three years in a row, "Top Companies to work for in Arizona" and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About the Role:
We are seeking an experienced and strategic Vice President of Sales for our Flex Pay product within the retail space. This person will play a pivotal role in driving revenue growth, building strategic partnerships, and expanding our footprint in the BNPL space for retail. This leader will be instrumental in developing and executing a comprehensive sales strategy, leading a high-performing team, building strong relationships with retail partners and Payment Service Providers (PSP). This role has flexibility to be based anywhere in the United States.
What You'll Do:
- Strategic Leadership: Develop and implement a data-driven sales strategy aligned with company goals to drive revenue growth and market penetration, while streamlining sales processes
- Team Management: Build, mentor, and manage a high-performing sales team, fostering a culture of accountability, innovation, and collaboration.
- Business Development: Identify and cultivate strategic partnerships with merchants, retailers, and other stakeholders to expand adoption of BNPL solutions.
- Market Expansion in Retail and PSP: Drive market penetration in Retail and secure strategic partnerships with PSPs and eCommerce platforms.
- Revenue Accountability: Own sales targets, pipeline management, and forecasting, ensuring consistent achievement of KPIs and revenue goals.
- Collaboration: Work closely with cross-functional teams, including marketing, product, and operations, to align on go-to-market strategies and customer success initiatives.
- Customer Insights: Leverage customer feedback and market insights to refine sales approaches and inform product development.
What We Look For:
- 10+ years of progressive sales leadership experience within BNPL or payments space
- Bachelor's degree in business, finance, or a related field; MBA preferred.
- Deep understanding of the BNPL landscape, payment technologies, and retail ecosystems.
- Track record of leading effective sales teams and achieving ambitious revenue targets in a fast-paced, competitive market.
- Strong ability to inspire, motivate, and lead diverse teams toward common goals.
- Proficiency in leveraging data analytics and CRM tools to drive decisions and optimize sales performance.
- Excellent communication and negotiation skills with a knack for forging long-lasting relationships.
What We Offer You:
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
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For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Upgrade, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Upgrade, Inc. and has not been reviewed or approved by Upgrade, Inc..
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Healthcare Strength — Healthcare coverage is considered strong, with 100% employer-paid medical, dental, and vision for employees alongside mental health, wellness, disability, life insurance, and abortion travel benefits. These elements indicate a comprehensive health and wellness package.
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Retirement Support — A 401(k) match up to 4% with immediate vesting is offered, with eligibility commonly beginning after about 90 days. This structure provides reliable savings support early in tenure.
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Leave & Time Off Breadth — Time-off policies include unlimited PTO for salaried roles, generous PTO and paid holidays, sick days, bereavement leave, and paid parental leave. Flexible time-off practices are emphasized across materials.
Upgrade, Inc. Insights
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What We Do
Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.8 million customers access over $47 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B. We’re consistently recognized for our innovative technology, rapid growth, and inclusive culture. Most recently, we were named one of the World’s Best Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, Best Places to Work in Fintech by American Banker, Best Employer by Forbes, and America’s Greatest Workplaces by Newsweek. Our technology and products have also earned us spots on the World's Top 250 Fintech Companies by CNBC, Deloitte Technology Fast 500, and Fintech Breakthrough Awards. We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.
Why Work With Us
We’re consistently recognized for our innovative technology, rapid growth, and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, Best Startup Employer by Forbes, and America’s Greatest Workplaces by Newsweek.
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