Teams at United Parcel Service (UPS)

Manage a large portfolio of smaller business accounts, serving as the primary contact, resolving routine issues, coordinating with internal teams, and improving customer satisfaction and retention. Conduct virtual and in-person reviews, drive product adoption, identify upsell and cross-sell opportunities, monitor customer health metrics, and use retention data to prevent churn and support account growth.

Manages a high-volume portfolio of smaller customers across a defined territory, serving as the primary account contact and advocate. Responsibilities include resolving routine issues, coordinating with sales and operations, conducting virtual check-ins, monitoring customer health, preventing churn, supporting product adoption, and identifying upsell and cross-sell opportunities. The role uses dashboards and retention data to improve customer satisfaction, loyalty, and growth at scale.

Own and grow a portfolio of enterprise healthcare accounts across Europe. Drive revenue by selling UPS Healthcare solutions (Small Package, Forwarding, Warehousing, Cold Chain). Develop account strategies, create customer-specific value propositions, negotiate contracts, coordinate with Operations to design solutions, manage KPIs and revenue commitments, and expand multi-level stakeholder relationships.