United Parcel Service (UPS)

Client Relationship Manager

Posted 6 Hours Ago

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Feltham, Middlesex, England, GBR

In-Office

Entry level

Logistics • 3PL: Third Party Logistics

The Role

Serves as the central customer contact for service management, issue resolution, shipment monitoring, and logistics program delivery. Builds relationships with clients, account teams, and operations; ensures service standards are met; manages special requests; develops solutions for new requirements; and participates in client performance meetings. Requires strong communication, problem-solving, prioritization, and understanding of aviation and logistics networks.

Summary Generated by Built In

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Company overview

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Main Purpose:

To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.

Main Duties and Responsibilities

Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery.
Develop excellent working relationships with Customer, Account Management team and Operational Functions, to influence the achievement and maintenance of service performance.
Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies, and procedures.
Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
Working with Customer logistics teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
Attend meetings with the client on a periodical basis, to discuss program status and relevant service issues and concerns.

General

Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer’s specific industry requirements, and the Logistical requirements complexity that this places on Marken.
The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
Extensive contact with Customer Representatives.
Extensive contact with local and regional Aviation and other relevant operational locations.
Extensive contact with Operations/Logistics divisions.
Participate in scheduled meetings to discuss services performance and concerns.
Form working relationships and other an understanding of other department within the customer’s organization.
Complete and thorough understanding of Aviation/Airline Networks
Excellent communication skills with the ability to influence others.
Excellent problem solving and prioritization skills essential.

How we recruit:
UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Skills Required

Excellent communication skills with the ability to influence others
Excellent problem-solving and prioritization skills
Thorough understanding of aviation and airline networks
Understanding of complex logistics requirements

United Parcel Service (UPS) Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about United Parcel Service (UPS) and has not been reviewed or approved by United Parcel Service (UPS).

Affordable Benefits — Full- and part-time Teamsters-represented employees typically receive $0-premium healthcare with low or no copays, with UPS emphasizing parity for part-timers. The current contract and company materials position this low-cost coverage as a core, industry-leading element of total compensation.
Retirement Support — Union employees participate in employer-funded defined-benefit pension plans, with increased health and welfare/pension contributions outlined through 2028. Non-union U.S. employees receive UPS retirement contributions of roughly 5%–8% of pay into the 401(k) Savings Plan based on service.
Pay Growth & Progression — The 2023–2028 UPS–Teamsters agreement delivers scheduled general wage increases (e.g., $2.75 in 2023 and $7.50 over the deal) and raises the part-time starting rate to around $21/hour. The agreement also eliminates a two-tier driver classification and clarifies progressions, supporting predictable earnings growth.