Jobs at United Ground Express

Supervise and coach cabin services personnel at EWR to ensure safety, compliance, staffing, training, and high customer service. Monitor daily operations, report incidents, maintain employee relations, and perform physical duties as needed.

Manage full-cycle recruitment for Hub Services: source and pipeline candidates, screen and interview, manage offers and requisitions, maintain candidate data and ATS, build hiring manager relationships, represent talent acquisition at events, produce hiring reports, and support recruiting across locations. Role requires strong communication, organization, metrics focus, and up to 50% travel.

Supervise and coach United Ground Express station personnel to ensure safe, efficient hub operations and excellent customer service. Manage staffing, training, incident reporting, and daily assignments while maintaining regulatory and company standards. Support a positive work environment, handle high-volume periods calmly, and perform physical tasks as needed.

Supervise Passenger Assistance operations at EWR including wheelchair services, baggage help, queue/security duties, staffing, training, incident documentation, and customer service performance.