Jobs at UNIS

Serves as the primary customer contact for order status, shipment tracking, inventory, billing, and service issues. Researches and resolves requests using logistics and customer service systems, coordinates with internal teams, maintains accurate records, escalates complex concerns, and identifies recurring issues for process improvement. Requires strong communication, organization, problem-solving, and multitasking skills in a high-volume environment.

Provides L1/L2 IT support for office and warehouse users, resolving hardware, software, account, connectivity, and access issues. Supports Microsoft 365, Active Directory, networking, devices, printers, scanners, and warehouse technology. Owns tickets, escalates issues, maintains assets and documentation, assists colleagues with technical escalations, investigates recurring problems, and applies scripting or automation to improve service reliability.

Process payroll transactions, import and audit timekeeping data, manage pay changes, deductions, garnishments, direct deposits, and employee records. Resolve payroll discrepancies, perform pre-payroll audits, respond to employee inquiries, maintain audit-ready documentation, and support compliance with payroll taxes, overtime rules, privacy standards, and internal controls.

Leads daily warehouse operations across receiving, inventory, value-added services, fulfillment, and shipping. Manages and develops supervisors and frontline teams while monitoring safety, productivity, quality, inventory accuracy, labor utilization, and customer service. Oversees workforce planning, staffing, budgets, and operational costs. Partners with customers and cross-functional teams to resolve issues, support growth, and drive continuous improvement using warehouse systems, operational reporting, and data-driven decision-making.

Leads daily warehouse operations across receiving, inventory, fulfillment, value-added services, and shipping. Manages and develops supervisors and frontline teams while driving safety, productivity, quality, inventory accuracy, customer service, and continuous improvement. Oversees workforce planning, labor costs, operational budgets, performance metrics, and customer relationships in a fast-paced distribution environment.

Owns product design for web and mobile applications, including user flows, wireframes, prototypes, final UI, usability improvements, and design system contributions. Collaborates with Product, Engineering, and Research, uses customer feedback, testing, analytics, and AI tools to guide decisions, supports implementation, reviews builds, and presents work. Requires bilingual Chinese and English communication, strong Figma skills, accessibility knowledge, and experience launching and improving digital products.

Coordinates daily administrative operations, leads and supports office staff, monitors order processing and shipment documentation, maintains accurate records, and coordinates priorities between office and warehouse teams. The role also reviews reports, resolves workflow issues, reinforces procedures, supports customer service improvements, and identifies process-efficiency opportunities.

Deploy, maintain, and optimize AI-powered applications and automation workflows. Build and support full-stack integrations with AI platforms, troubleshoot and optimize solutions, collaborate with business and IT teams to implement AI-driven automation, document implementations, and provide technical support. Onsite role requiring English and Spanish fluency.

Drive revenue growth through new business development and strategic expansion across drayage, dedicated transportation, freight forwarding, fulfillment, and ITEM SaaS offerings. Build executive relationships, conduct consultative discovery, cross-sell solutions, manage pipeline in CRM, collaborate with operations and customer success, and represent the company at industry events.

Design, build, test, and deploy AI agents, agentic workflows, and automation solutions. Partner with stakeholders to prototype and productionize full-stack AI applications across cloud, VPS, and local GPU environments while ensuring scalability, security, and performance.