Teams at UNIS

Serves as the primary customer contact for order status, shipment tracking, inventory, billing, and service issues. Researches and resolves requests using logistics and customer service systems, coordinates with internal teams, maintains accurate records, escalates complex concerns, and identifies recurring issues for process improvement. Requires strong communication, organization, problem-solving, and multitasking skills in a high-volume environment.

Provides L1/L2 IT support for office and warehouse users, resolving hardware, software, account, connectivity, and access issues. Supports Microsoft 365, Active Directory, networking, devices, printers, scanners, and warehouse technology. Owns tickets, escalates issues, maintains assets and documentation, assists colleagues with technical escalations, investigates recurring problems, and applies scripting or automation to improve service reliability.

Process payroll transactions, import and audit timekeeping data, manage pay changes, deductions, garnishments, direct deposits, and employee records. Resolve payroll discrepancies, perform pre-payroll audits, respond to employee inquiries, maintain audit-ready documentation, and support compliance with payroll taxes, overtime rules, privacy standards, and internal controls.