Jobs at UMass Memorial Health

Performs diagnostic ultrasound examinations in inpatient and outpatient settings, gathers clinical data, maintains records, prepares images for radiologist review, and assists with ultrasound-guided procedures. Provides direct patient care, positions and transfers patients, performs equipment and probe sanitation checks, manages supplies, and supports scheduling and urgent requests. Travels between Marlborough and Nashoba/Groton campuses and completes pediatric ultrasound training and competency validation.

Assists ophthalmologists with patient histories, diagnostic testing, medications, in-office and surgical procedures, sterile preparation, room setup, supply inventory, prior authorizations, and surgery scheduling. Provides compassionate patient care and operates ophthalmic diagnostic equipment, including tonometers, visual field analyzers, fundus cameras, ultrasound equipment, and IOL measurement systems.

Directs the overall operation and administration of a hospital clinical laboratory, overseeing testing, reporting, quality, compliance, safety, staffing, performance, and daily operations. Leads strategic planning, workforce engagement, talent development, succession planning, change management, and regulatory readiness. Builds relationships with physicians, nursing leaders, hospital operations, and other stakeholders while driving service excellence, accountability, and operational improvement.

Coordinates education, orientation, professional development, quality assurance, audits, and improvement initiatives for sterile processing departments across three campuses. Evaluates staff competency, schedules in-services, reports quality results, supports instrument and equipment training, and researches new products. Requires CRCST certification, sterile processing expertise, leadership or educator experience, Lean training, and proficiency with Microsoft Office.

Coordinates administrative staff and business-office operations, providing cross-coverage for patient registration and scheduling. Maintains supplies, facilities, computers, copiers, and accurate clinic schedules in Allscripts. Verifies service authorizations, processes charge entry and diagnosis information, supports billing procedures, handles special projects, and provides courteous service to patients and staff. Requires reliable attendance, policy compliance, quality improvement participation, and effective communication.

Coordinates prior authorizations for general and oncology infusion services by reviewing medical necessity, verifying insurance benefits, obtaining authorization numbers, tracking renewals, resolving denials, maintaining authorization databases, auditing billing accuracy, and communicating with insurers and internal departments. Also maintains confidential records, prepares reports, supports office operations, and contributes to quality improvement and regulatory compliance.

Reviews and resolves complex healthcare billing denials by researching root causes, correcting and resubmitting claims, preparing appeals, communicating with payers and hospital departments, and documenting resolution activities. Handles high-dollar accounts, Medicare FISS and MassHealth MMIS systems, payer audits, payment variances, and compliance requirements. Also trains staff on payer websites, identifies denial trends, supports process improvements, and meets quality and productivity standards.

Provides direct patient care across admission to discharge using the nursing process. Responsibilities include patient assessment, care planning, medication administration, treatments, documentation, education, care coordination, delegation, staff support, and quality improvement. The role is a 24-hour-per-week day-shift position with every third weekend and holiday coverage.

Prepares and verifies financial information, including financial statements, account reconciliations, journal entries, fixed asset schedules, billing and intercompany transactions, variance analyses, audit work papers, and tax-return support. Maintains general ledger records, construction-in-progress details, accounts receivable records, and documentation required for audits.

Provides frontline technical support for enterprise end-user devices and systems, including imaging, software installation, configuration, troubleshooting, deployment, and decommissioning. Supports Windows, iOS, mobile devices, printers, scanners, peripherals, file and print services, applications, and network connectivity. Tracks issues through resolution, maintains service levels, creates knowledge-base documentation, supports telemedicine and conference-room equipment, and manages device inventories and deployments using Ivanti.

Assists audiologists with hearing evaluations, patient rooming, case histories, hearing-aid and hearing-technology programming, troubleshooting, repairs, and patient instruction. Maintains clinical equipment, supplies, records, inventories, databases, research data, reports, and clinic organization. Performs administrative and clerical duties while interacting empathetically with children and families. Must obtain Massachusetts Audiology Assistant licensure within three months; training is provided.

Administers, optimizes, and maintains InterSystems Caché and IRIS databases supporting Epic environments. Manages production, disaster recovery, training, reporting, and cloud-hosted systems; configures mirroring, backups, replication, upgrades, monitoring, and recovery procedures. Troubleshoots complex database issues, supports Azure cloud migration, performs disaster recovery testing, develops automation, and collaborates with Epic, infrastructure, cloud, and operational teams to ensure high availability, performance, security, and reliability.

UMass Memorial Health seeks neurologists and fellowship-trained subspecialists in cognitive/behavioral neurology, epilepsy, headache medicine, neuromuscular medicine, and neurovascular neurology. Physicians will provide specialized patient care, collaborate across disciplines, teach learners, participate in research and clinical trials, and support program development. Both experienced physicians and graduating fellows are encouraged to apply in this full-time academic medical center role.

The Central Processing Assistant collects blood specimens, performs EKGs, registers patients, verifies insurance, and processes specimens for lab analysis.

Support, configure, and maintain Epic client systems and related web/service servers; troubleshoot performance and integrations; participate in cloud migration tasks; collaborate with application and infrastructure teams; document procedures and operational playbooks.

Supports, configures, and maintains Epic client systems and related web and service servers across clinical and operational environments. Troubleshoots performance and integration issues, supports cloud migration activities, manages endpoint and distribution tools, and automates system administration using PowerShell. Collaborates with application, infrastructure, and clinical teams, leads complex projects and changes, documents technical procedures, and mentors team members.

Performs CT examinations for patients of all ages in inpatient and outpatient settings, gathers clinical data, maintains records, positions and transfers patients, assists with interventional procedures, performs image quality control, and sends studies to PACS for physician review. Ensures radiation safety, patient care, accurate billing, and compliance with departmental and professional standards.

Provide overnight hospital medicine care at Harrington Hospital on a 7-on, 7-off schedule. Responsibilities include caring for acute-care inpatients, collaborating with nursing and multidisciplinary teams, and delivering high-quality, patient-centered treatment. The role supports an open ICU, with intubation and central-line procedures preferred but not required, and uses Epic electronic medical records.

Performs pharmacy benefit investigations, prior authorizations, appeals, patient outreach, and insurance follow-up for advanced therapeutics. Documents activities in the electronic medical record, communicates manufacturer savings opportunities, coordinates prescription delivery, maintains medication inventory, and supports quality improvement initiatives. Requires Massachusetts pharmacy technician licensure, national certification, pharmacy technician experience, computer proficiency, and the ability to work hybrid or remotely.

Performs hospital and building cleaning, including disinfecting patient and clinical areas, mopping, vacuuming, dusting, restroom sanitation, floor machine operation, trash removal, and discharge-unit cleaning. Moves furniture, sets up meeting rooms, and makes beds as needed. Requires the ability to read, write, and follow simple English instructions, and applicants must be at least 18 years old. Houseworker experience is preferred.