Jobs at UMass Memorial Health

Reviews and resolves complex healthcare billing denials by researching root causes, correcting and resubmitting claims, preparing appeals, communicating with payers and hospital departments, and documenting resolution activities. Handles high-dollar accounts, Medicare FISS and MassHealth MMIS systems, payer audits, payment variances, and compliance requirements. Also trains staff on payer websites, identifies denial trends, supports process improvements, and meets quality and productivity standards.

Provides direct patient care across admission to discharge using the nursing process. Responsibilities include patient assessment, care planning, medication administration, treatments, documentation, education, care coordination, delegation, staff support, and quality improvement. The role is a 24-hour-per-week day-shift position with every third weekend and holiday coverage.

Prepares and verifies financial information, including financial statements, account reconciliations, journal entries, fixed asset schedules, billing and intercompany transactions, variance analyses, audit work papers, and tax-return support. Maintains general ledger records, construction-in-progress details, accounts receivable records, and documentation required for audits.

Provides frontline technical support for enterprise end-user devices and systems, including imaging, software installation, configuration, troubleshooting, deployment, and decommissioning. Supports Windows, iOS, mobile devices, printers, scanners, peripherals, file and print services, applications, and network connectivity. Tracks issues through resolution, maintains service levels, creates knowledge-base documentation, supports telemedicine and conference-room equipment, and manages device inventories and deployments using Ivanti.

Assists audiologists with hearing evaluations, patient rooming, case histories, hearing-aid and hearing-technology programming, troubleshooting, repairs, and patient instruction. Maintains clinical equipment, supplies, records, inventories, databases, research data, reports, and clinic organization. Performs administrative and clerical duties while interacting empathetically with children and families. Must obtain Massachusetts Audiology Assistant licensure within three months; training is provided.

Administers, optimizes, and maintains InterSystems Caché and IRIS databases supporting Epic environments. Manages production, disaster recovery, training, reporting, and cloud-hosted systems; configures mirroring, backups, replication, upgrades, monitoring, and recovery procedures. Troubleshoots complex database issues, supports Azure cloud migration, performs disaster recovery testing, develops automation, and collaborates with Epic, infrastructure, cloud, and operational teams to ensure high availability, performance, security, and reliability.

UMass Memorial Health seeks neurologists and fellowship-trained subspecialists in cognitive/behavioral neurology, epilepsy, headache medicine, neuromuscular medicine, and neurovascular neurology. Physicians will provide specialized patient care, collaborate across disciplines, teach learners, participate in research and clinical trials, and support program development. Both experienced physicians and graduating fellows are encouraged to apply in this full-time academic medical center role.

The Central Processing Assistant collects blood specimens, performs EKGs, registers patients, verifies insurance, and processes specimens for lab analysis.

Support, configure, and maintain Epic client systems and related web/service servers; troubleshoot performance and integrations; participate in cloud migration tasks; collaborate with application and infrastructure teams; document procedures and operational playbooks.

Supports, configures, and maintains Epic client systems and related web/service servers across clinical and operational environments. Troubleshoots system, performance, and integration issues; manages cloud migration activities; and collaborates with application, infrastructure, and technical teams. Leads complex projects and changes, communicates solutions to leadership, mentors team members, and documents technical procedures. Requires substantial Epic healthcare IT experience, Windows Server and PowerShell expertise, and understanding of Azure and virtual infrastructure.

Supports, configures, and maintains Epic client systems and related web and service servers across clinical and operational environments. Troubleshoots performance and integration issues, supports cloud migration activities, manages endpoint and distribution tools, and automates system administration using PowerShell. Collaborates with application, infrastructure, and clinical teams, leads complex projects and changes, documents technical procedures, and mentors team members.

Provides executive leadership for medical group operations, administration, financial performance, organizational design, workforce planning, leadership development, business planning, growth strategy, and operational improvement. Partners with physician, administrative, finance, HR, and enterprise leaders to improve access, quality, productivity, patient and provider experience, and financial outcomes. Oversees complex organizational structures, budgets, governance, strategic initiatives, and administrative leadership across an academic medical group.

Performs CT examinations for patients of all ages in inpatient and outpatient settings, gathers clinical data, maintains records, positions and transfers patients, assists with interventional procedures, performs image quality control, and sends studies to PACS for physician review. Ensures radiation safety, patient care, accurate billing, and compliance with departmental and professional standards.

Provide overnight hospital medicine care at Harrington Hospital on a 7-on, 7-off schedule. Responsibilities include caring for acute-care inpatients, collaborating with nursing and multidisciplinary teams, and delivering high-quality, patient-centered treatment. The role supports an open ICU, with intubation and central-line procedures preferred but not required, and uses Epic electronic medical records.

Performs pharmacy benefit investigations, prior authorizations, appeals, patient outreach, and insurance follow-up for advanced therapeutics. Documents activities in the electronic medical record, communicates manufacturer savings opportunities, coordinates prescription delivery, maintains medication inventory, and supports quality improvement initiatives. Requires Massachusetts pharmacy technician licensure, national certification, pharmacy technician experience, computer proficiency, and the ability to work hybrid or remotely.

Performs hospital and building cleaning, including disinfecting patient and clinical areas, mopping, vacuuming, dusting, restroom sanitation, floor machine operation, trash removal, and discharge-unit cleaning. Moves furniture, sets up meeting rooms, and makes beds as needed. Requires the ability to read, write, and follow simple English instructions, and applicants must be at least 18 years old. Houseworker experience is preferred.

Provides direct patient care under licensed clinician supervision on a medical-surgical unit. Responsibilities include monitoring and reporting patient changes, observing high-risk patients, assisting with hygiene, mobility, meals, positioning, and transportation, maintaining safety, recording vital signs and intake/output, performing EKGs and point-of-care tests, collecting specimens, supporting treatments, and maintaining supplies and equipment.

Provides direct patient care under licensed clinical supervision on a medical-surgical unit. Responsibilities include monitoring and reporting patient conditions, assisting with hygiene, mobility, meals, and transfers, maintaining safety, recording vital signs, performing EKGs and point-of-care tests, collecting specimens, assisting with treatments, managing supplies, and supporting patients and families. The role requires evening shifts, alternating weekends and holidays, Basic Life Support certification, medical terminology, computer skills, and the ability to lift up to 50 pounds.

Provides direct patient care under licensed clinician direction, including monitoring and reporting patient changes, constant observation, safety and de-escalation support, assistance with hygiene, mobility, meals, positioning, and transportation. Requires PCT I competency, six months of PCT I or equivalent direct patient care experience, current BLS certification, medical terminology, computer skills, and strong communication and problem-solving abilities.

Provides direct patient care under licensed clinician supervision, including monitoring and reporting patient conditions, constant observation, safety and restraint support, activities of daily living, mobility assistance, vital signs, EKGs, point-of-care testing, specimen collection, equipment care, and treatment support. Requires high school education or GED, Basic Life Support certification, communication skills, medical terminology, computer skills, and the ability to remain calm during emergencies.