About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
UJET is looking for a Data Engineer to join our growing Data Platform team. You'll own our data systems end to end: CDC replication out of production MySQL, the pipelines and jobs that shape data in BigQuery, the Terraform-managed infrastructure underneath, and the Looker models on top. dbt is central to how we work. You'll build models yourself and set the patterns that let analysts, product partners, and engineers ship their own safely. You should be comfortable debugging a replication issue in the morning and tuning a Looker explore in the afternoon.
This data powers reporting for thousands of customer tenants, including embedded Looker analytics for enterprise customers, and the internal metrics our Operations and Finance teams run the business on. Over the coming year, our focus is data trust and reliability, platform modernization, and treating data as a product. You'll help shape all three.
Our Stack- Sources and ingestion: Cloud SQL (MySQL) and BigQuery via GCP Datastream (CDC)
- Warehouse and transformation: BigQuery, dbt (dbt Labs)
- Orchestration: GKE-based, using Kubernetes CronJobs and Argo Workflows
- Semantic layer and reporting: Looker / LookML
- Languages: Python and SQL; core application infra is Ruby on Rails and Go
- Build and evolve the data platform foundations that make it easy and safe for others to ship dbt work (project structure, environments, permissions, patterns, documentation)
- Establish and maintain standards and guardrails for dbt development (testing strategy, source freshness, documentation, code review practices)
- Improve the developer experience for data workflows, including CI/CD, automated checks, and repeatable deployment patterns
- Manage data infrastructure as code with Terraform, including pipelines, IAM, and environments
- Improve and troubleshoot CDC replication from MySQL to BigQuery with Datastream
- Build tooling for backfills, drift detection, and reconciliation between source databases and the warehouse
- Contribute to infrastructure decisions on data ingestion and platform evolution, including latency, throughput, and alternative CDC approaches
- Partner with Analytics and Finance to define and deliver trusted metrics and dashboards in Looker
- Build and maintain analytics-ready datasets that support self-serve reporting and experimentation
- Support customer-facing, multi-tenant reporting with a focus on correctness, tenant isolation, and query performance
- Develop and optimize BigQuery data models for analytics and product use cases
- Implement ELT best practices in dbt, including testing, documentation, and versioning
- Design, build, and maintain scalable data pipelines using Python, dbt, and containerized jobs on GKE
- Ensure data quality, reliability, and observability for critical datasets and reporting
- Optimize performance and cost across BigQuery and data pipelines
- Integrate data workflows with backend services and APIs
- Work with Product and Engineering to translate business needs into data solutions
- 5+ years of software engineering experience, with deep data platform experience
- Strong programming skills in Python
- Strong SQL skills and experience with analytical data modeling
- Hands-on experience with BigQuery (or a similar cloud data warehouse)
- Production experience with dbt (dbt Labs), including building models yourself
- Experience building or improving the infrastructure around data workflows (reliability, observability, CI/CD, permissions, environments, deployment patterns)
- Experience with infrastructure as code, preferably Terraform
- Experience with a major cloud platform (GCP preferred)
- Strong software engineering fundamentals (testing, version control, code reviews)
- Experience with GCP services (Datastream, Cloud Storage, Cloud Run, and Pub/Sub)
- Change data capture experience (GCP Datastream or MySQL binlog/GTID replication)
- Experience with Kubernetes-based orchestration (Argo Workflows or similar)
- Experience with Looker (LookML, semantic modeling, dashboards)
- Familiarity with Ruby on Rails or Go, which power the application-layer services our data platform depends on
- Experience collaborating with Product to gather requirements and translate business needs into data solutions
Compensation
Annual US Hiring Range: $140,000 – $160,000*
*A candidate's actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
#LI-Remote
Why UJET?
- Impactful Work: Be at the forefront of innovation, directly shaping the future of customer experience.
- Dynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
- Comprehensive Benefits: Medical, dental, vision, 401(k) plan, wellness benefits, and more.
UJET is an Equal Opportunity Employer
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
AI Use in Our Hiring Process
UJET uses artificial intelligence (AI) technology to assist with the initial review and filtering of job applications against the qualifications listed in this posting. AI does not make hiring decisions, does not conduct interviews, and has no authority to reject or advance a candidate on its own. All application review decisions, candidate screening, and interviews are conducted by members of our human recruiting and hiring teams.
Reasonable Accommodation
If you would like to request a reasonable accommodation as part of the application process, including an alternative to AI-assisted screening, please contact [email protected].
Work Authorization & Sponsorship
Applicants must be legally authorized to work in the country in which this position is located, without the need for current or future employer-sponsored visa sponsorship. UJET does not sponsor employment visas for this role.
Skills Required
- 5+ years of software engineering experience with deep data platform experience
- Strong programming skills in Python
- Strong SQL skills and experience with analytical data modeling
- Hands-on experience with BigQuery or a similar cloud data warehouse
- Production experience with dbt, including building models independently
- Experience building or improving infrastructure around data workflows, including reliability, observability, CI/CD, permissions, environments, and deployment patterns
- Experience with infrastructure as code, preferably Terraform
- Experience with a major cloud platform, preferably GCP
- Strong software engineering fundamentals, including testing, version control, and code reviews
- Experience with GCP services including Datastream, Cloud Storage, Cloud Run, and Pub/Sub
- Change data capture experience, such as GCP Datastream or MySQL binlog/GTID replication
- Experience with Kubernetes-based orchestration, such as Argo Workflows
- Experience with Looker, LookML, semantic modeling, and dashboards
- Familiarity with Ruby on Rails or Go
- Experience collaborating with Product to gather requirements and translate business needs into data solutions
What We Do
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Learn more at ujet.cx
Why Work With Us
Through its drive for innovation and passion for accelerating digital transformation, UJET is a leading provider of cloud contact center software. UJET helps support organizations of all sizes and industries break down silos, reshape business models, and realize their true potential.
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