Teams at ujet.cx

Own complex customer issues from intake through resolution by investigating logs, APIs, cloud systems, SQL, telecommunications, and contact-center platforms. Coordinate escalations and high-severity incidents across Engineering, SRE, Product, customers, and telecom providers. Participate in on-call support, execute approved production changes, communicate technical findings, create troubleshooting documentation, and contribute to root-cause analyses and process improvements.

Own complex customer issues from intake through resolution by reproducing problems, analyzing logs and telemetry, troubleshooting CCaaS and telecommunications systems, coordinating escalations, and communicating with customers and internal teams. Participate in on-call support for critical incidents, execute approved production changes, coordinate incident response, create root-cause analyses and playbooks, and improve support processes and documentation.

Serve as the Chief Growth Officer’s strategic operator, leading GTM execution across Sales, Marketing, Channel, Customer Success, Product, and Finance. Own revenue operations, pricing, deal governance, forecasting, territory and quota planning, data unification, HubSpot architecture, executive dashboards, pipeline optimization, and Q2C processes. Manage a HubSpot Administrator, improve commercial analytics, establish operating cadence, and deploy AI-enabled workflows across the GTM technology stack.