Teams at Ubiquity Global Services, Inc.

Provides customer care by managing calls, identifying needs, researching issues, answering questions, explaining procedures, and delivering accurate solutions within 24 hours. The role requires empathy, strong communication, problem-solving, PC navigation, flexibility across shifts, and the ability to perform under pressure. A high school diploma is required, while financial services or banking experience is preferred.

Leads technical solution ideation, architecture, design, and implementation for internal IT systems and client programs. Develops architecture roadmaps, project portfolios, high- and low-level designs, and recommendations for upgrades, replacements, or decommissioning. Partners with IT and engineering teams, identifies technical requirements, supports project management, and provides information security guidance. The role is client-facing and requires broad expertise across telephony, VoIP, networks, systems engineering, and secure PCI-compliant environments.

Research and narrow candidate pools for specific financial program positions, supporting client recruiters through back-office work and outbound calls. Selected candidates work directly with a U.S.-based client. Work-from-home arrangements may be available based on performance, metrics, and equipment availability.