Jobs at Uber Freight

Lead strategic customer success for transportation and freight clients, driving retention, renewals, growth, contract negotiations, revenue targets, business reviews, savings initiatives, onboarding, forecasting, and continuous improvement. Serve as the primary customer liaison, coordinate with operations, communicate shipment updates, maintain Salesforce records, and support cross-selling of additional services. Regular travel of 35%–50% is required.

Architect, develop, test, and support scalable backend applications and services. Lead complex projects, define cross-team architecture, manage workstreams, estimate staffing and schedules, resolve production issues, and collaborate with Product, Design, Operations, and Data Science. Mentor junior engineers, assign tasks, identify testing and system-impact risks, and independently deliver ambiguous, large-scale software projects.

Manages daily transportation execution for assigned customer accounts, including load building, tendering, tracking, appointment scheduling, and shipment updates. Coordinates with carriers, shippers, receivers, customers, and internal teams to resolve delays and service disruptions. Uses a transportation management system to monitor shipments, address data and invoice discrepancies, analyze carrier performance, and support freight coverage and service improvements.

Lead the expansion of Uber Freight’s Mexico Customs product by developing go-to-market strategy, building pipeline, enabling sales teams, designing tailored solutions, and acquiring new accounts. The role requires deep Mexico customs and cross-border logistics expertise, strategic commercial leadership, bilingual Spanish-English communication, and cross-functional collaboration across sales, operations, product, and executive teams.

Lead the Mexico Customs product’s go-to-market and commercial execution. Build pipeline, acquire and expand accounts, enable sales teams, develop customs solutions and proposals, create marketing content, lead executive thought-leadership sessions, and coordinate sales, operations, account management, channel partners, and leadership to grow cross-border customs volume.

Drive revenue growth for Uber Freight’s US-Mexico cross-border logistics business by identifying and closing expansion opportunities. Build executive relationships with procurement, logistics, and supply chain stakeholders; collaborate with US sales, Customs, Operations, and Product teams; develop integrated transportation solutions; deliver business cases, presentations, workshops, and QBRs; and maintain accurate Salesforce pipeline data. The role focuses on customs brokerage, transportation, warehousing, distribution, intermodal, managed transportation, nearshoring, and automotive growth.

Leads Uber Freight’s After Hours operations and Account Management team on a rotating schedule. Owns workload, staffing, service levels, escalations, performance metrics, process improvements, and operational continuity. Coaches and develops employees, manages productivity and quality, addresses performance gaps, and partners with daytime, international, and senior leadership teams to ensure seamless customer support and operational efficiency.

Manage end-to-end freight planning across cross-dock operations, including inbound load building, outbound tendering, FIFO compliance, carrier selection, dock scheduling, and shipment visibility. Analyze performance trends, resolve shipment and transloading issues, prevent bottlenecks, and coordinate with shippers, receivers, facilities, and carriers. Train users on TMS/WMS processes and document standard operating procedures.

Manage accurate, timely invoicing and account records for crossborder intermodal customers; handle billing inquiries and disputes; provide weekly reports and escalations; collaborate with internal teams to resolve account issues, support onboarding, and complete special projects.

Executes high-volume freight shipments across truckload, less-than-truckload, rail, bulk, and specialized transportation modes. Monitors loads, resolves delays and carrier issues, communicates with shipping sites and internal teams, maintains shipment and rate data, and assists with billing discrepancies. The role uses a Transportation Management System and email platforms while supporting process improvements and accurate, timely delivery.

Supports transportation operations through shipment planning, track-and-trace, milestone updates, carrier coordination, customs monitoring, documentation, invoice follow-up, and KPI reporting. Resolves system exceptions and operational discrepancies, escalates service issues, communicates with customers and stakeholders, and assists with process improvements, pilot programs, and peak-season planning.

Manages end-to-end transportation execution for assigned accounts, including load building, tendering, shipment tracking, carrier coordination, appointment scheduling, freight coverage, routing, and mode selection. Monitors service performance and data integrity, resolves exceptions and invoice discrepancies, negotiates rates, maintains carrier and customer relationships, analyzes trends, documents SOPs, and supports user onboarding and training.

Generates qualified leads and sales appointments through high-volume outbound prospecting, cold calling, email campaigns, social selling, and account research. Builds and manages enterprise and mid-market sales pipelines, develops multithreaded engagement strategies, collaborates with Account Executives, tracks prospect interactions in Salesforce, and achieves meeting and pipeline targets.

Manage end-to-end freight execution for North American shipments, focusing on intermodal logistics and cross-border customs coordination. Communicate with customers and manage shipment data for accuracy.

Owns strategic LTL account health, retention, growth, profitability, and network optimization. Analyzes freight, service, margin, and accessorial data; drives mode conversions and lane improvements; governs operational issues and technology escalations; oversees EDI/API integrations and UAT; and leads executive customer relationships, MBRs, and QBRs.

Leads daily execution and performance of an onsite transportation account in partnership with customer and internal teams. Responsibilities include team leadership, coaching, KPI and service monitoring, customer relationship management, issue resolution, continuous improvement, operational reporting, TMS maintenance, and transportation decision-making. The role requires strong communication, analytical, organizational, and problem-solving skills in a fast-paced customer-facing environment.

Leads Uber Freight strategy and planning analytics, including monthly and global business reviews, executive dashboards, competitive intelligence, and strategic initiatives. The role analyzes business performance, develops reporting using SQL and spreadsheets, creates leadership presentations, and collaborates cross-functionally with commercial, marketplace, operations, finance, and technology teams.

Provides on-site logistics coordination between customers, carriers, plant operations, and internal teams. Monitors transportation and shipment execution, manages appointments and documentation, tracks truck arrivals, communicates shipment status and risks, resolves operational issues, and supports continuous improvement. The role requires strong customer service, organization, conflict management, decision-making, and SAP knowledge in a fast-paced plant environment.

Manage high-volume accounts payable activities for multiple vendor accounts, including invoice processing, rate and billing validation, true-ups, reconciliations, discrepancy resolution, payment scheduling, documentation, and audit compliance. Coordinate with procurement, finance, internal stakeholders, and vendors while identifying process improvements and maintaining accurate, timely payments.

Manage order lifecycle using TMS, secure freight coverage and carriers, monitor and resolve shipment data and invoice discrepancies, lead carrier KPI reviews, identify cost-saving opportunities, and train TMS users while communicating with stakeholders to ensure on-time pickup and delivery.