Jobs at TRUE Fitness Technology, Inc.

Tests, validates, maintains, and improves software, embedded, electrical, and online platforms supporting fitness equipment. Develops and executes functional, regression, integration, and performance tests; documents defects; analyzes results; collaborates with development teams; automates test cases; participates in Agile ceremonies; and improves testing processes. The role also troubleshoots systems across multiple vendors and platforms and may require infrequent domestic travel.

Responds to customer, dealer, and service-partner inquiries by phone and email; documents cases, manages service tickets, processes parts orders, provides shipping and warranty assistance, and performs basic fitness-equipment troubleshooting. Collaborates with logistics, sales, and technical teams, escalates complex issues, monitors follow-up, and communicates recurring problems for process improvement.

Develops new and existing fitness products through 3D and 2D CAD modeling, technical documentation, machine and linkage design, project scheduling, budgeting, and cross-functional coordination. Leads project reviews and supports multiple concurrent product development initiatives. The role requires collaboration with marketing, sales, technology, service, quality, testing, warehouse, overseas partners, and industrial design, with domestic and international travel of up to 15%.