Jobs at TripStack

Leads a 7–10 person software engineering team building scalable, low-latency flight-content systems. Owns architecture, technical decisions, delivery, code quality, testing, monitoring, technical debt, and SDLC improvements. Mentors engineers, serves as scrum master, resolves ambiguity, promotes secure coding and responsible AI adoption, and collaborates with engineering leadership to translate business objectives into technical work. Provides second-level production on-call support.

Supports product owners and content acquisition operations by maintaining airline connections, troubleshooting incidents, monitoring KPIs, analyzing portfolio performance, and creating reports, dashboards, alerts, and documentation. Acts as the first point of contact for customer support tickets, supplying data for bug investigations and development needs while coordinating stakeholder communication and escalations.

Own the technical direction of Booking Engine services supporting pricing, availability, and booking at high scale. Design, develop, test, and maintain C#/.NET and gRPC-based systems; manage performance, reliability, releases, and incident response. Lead architecture and delivery across engineers, mentor team members, collaborate with product and engineering groups, and drive technical improvements. Participate in on-call support and help establish effective AI-assisted development practices.

Own global IT operations across Toronto, Pune, and Krakow, including onboarding, offboarding, office infrastructure, SaaS administration, procurement, vendor management, budgeting, capital planning, endpoint security, identity administration, and IT service metrics. Lead an IT team, partner with Security, SRE, Finance, and People teams, improve processes through documentation and automation, and report operational performance and spending to executives.

Manage post-sale customer success for APAC B2B clients, leading onboarding and implementation, coordinating project delivery, resolving escalations, and serving as the customer advocate. Monitor KPIs, prepare business reviews, analyze performance data, demonstrate ROI, and provide insights for product planning and client growth. The role requires collaboration with account managers, technical teams, product teams, and regional stakeholders while supporting customers through ongoing service delivery.

Own the operational performance and product delivery of a flight-content portfolio. Lead incident management, root-cause analysis, KPI monitoring, prioritization, stakeholder alignment, requirements definition, acceptance criteria, and coordination with engineering, QA, architects, airlines, and consolidators. Drive system stability, integration quality, performance, and continuous improvement while balancing production support, feature development, and technical priorities.

Own and evolve Tripstack’s Virtual Interlining product by supporting the roadmap, managing the backlog, translating business and technical requirements into user stories, and coordinating Product, Engineering, Data Science, Sales, and external partners. Analyze markets, competitors, KPIs, platform performance, risks, and dependencies. Support experimentation and A/B testing while improving scalability, stability, operational efficiency, and long-term product vision.

Manage onboarding, offboarding, employee records, benefits administration, HR inquiries, and employment compliance for teams in Canada and Poland. Execute accurate payroll cycles, remittances, reconciliations, year-end filings, terminations, audits, and payroll improvements. Support office management, inventory, staff lunches, and social events while maintaining confidentiality and delivering a positive employee experience.

Lead C#/.NET Core development to build scalable, low-latency, fault-tolerant systems. Design, ship, and review high-quality APIs, troubleshoot production issues, guide the team, perform on-call support, and drive requirements and testing practices.

Lead design and implementation of scalable, low-latency C#/.NET Core services; build and test resilient systems; craft APIs; mentor teammates; participate in on-call rotation and CI/CD automation.

Plan and execute a zero-downtime migration of stateful data systems (Druid, Spark, Redpanda, Airflow, PostgreSQL, Elasticsearch) from bare-metal VMs to Kubernetes on OpenStack. Codify infrastructure as code, implement safe StatefulSet/PVC and upgrade patterns, and own day-to-day operational health. Build observability, SLOs, runbooks, KPIs, and optimizations. Partner with SRE on hardware, networking, and Kubernetes fundamentals while owning data applications end-to-end.