Teams at TripStack

Manage post-sale customer success for APAC B2B clients, leading onboarding and implementation, coordinating project delivery, resolving escalations, and serving as the customer advocate. Monitor KPIs, prepare business reviews, analyze performance data, demonstrate ROI, and provide insights for product planning and client growth. The role requires collaboration with account managers, technical teams, product teams, and regional stakeholders while supporting customers through ongoing service delivery.

Own the operational performance and product delivery of a flight-content portfolio. Lead incident management, root-cause analysis, KPI monitoring, prioritization, stakeholder alignment, requirements definition, acceptance criteria, and coordination with engineering, QA, architects, airlines, and consolidators. Drive system stability, integration quality, performance, and continuous improvement while balancing production support, feature development, and technical priorities.

Own and evolve Tripstack’s Virtual Interlining product by supporting the roadmap, managing the backlog, translating business and technical requirements into user stories, and coordinating Product, Engineering, Data Science, Sales, and external partners. Analyze markets, competitors, KPIs, platform performance, risks, and dependencies. Support experimentation and A/B testing while improving scalability, stability, operational efficiency, and long-term product vision.